Umayal Nagappan
Chennai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon
Senior Imaging Associate
01.2014 - 05.2023
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Created clear, precise and properly detailed product and service information on company website.
- Identified, engaged and developed vendor programs to establish new product lines.
Serco
Associate
01.2011 - 04.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
No Degree - SQL,PSQL
NIIT
Chennai03.2017
Skills
- Problem-Solving Ability
- Process Optimization
- Team Development
Certification
Got more than 6 times Wall of frame
Created kaizen for product enhancement
Timeline
Amazon
Senior Imaging Associate
01.2014 - 05.2023
Serco
Associate
01.2011 - 04.2014
No Degree - SQL,PSQL
NIIT
Similar Profiles
Ricardo GonzalezRicardo Gonzalez
Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
Kiran RabariKiran Rabari
TCS E-Serve International Ltd at Senior Process AssociateTCS E-Serve International Ltd at Senior Process Associate
Wasim Ahemad S GolsangiWasim Ahemad S Golsangi
Content Moderator at Senior AssociateContent Moderator at Senior Associate