UMESH A POOJARY
Bengaluru
Summary
Dynamic Catalog Specialist II at Amazon Development Center with proven expertise in team leadership and process automation. Spearheaded the implementation of the Zeus tool, enhancing ticket distribution efficiency. Recognized for strategic decision-making and optimizing catalog management, driving significant improvements in product visibility and onboarding processes.
Overview
8
8
years of professional experience
Work History
Catalog Specialist II (L4) |Team Lead |SME
Amazon Development Center
Bengaluru
08.2016 - 11.2024
- Led a team of 20+ associates, conducting daily connects, mentoring, and career path planning to ensure continuous development.
- Implemented Zeus tool for efficient ticket distribution and tracking.
- Collaborated frequently with vendors and brand POCs for alignment on representation strategies.
- Managed batch generation processes for LLM model development, ensuring completion with precision and timeliness.
- Performed trend analysis to improve product visibility.
- Collaborated across business, tech, and retail to streamline projects and share process insights.
- Managed data collection and sampling procedures to accurately collect data.
- Developed SOPs and automated workflows, significantly improving turnaround time and consistency
- Led training sessions for associates and new hires, enabling quicker onboarding and process adoption
- Conducted RCA on escalations and introduced preventive measures for long-term resolution
- Evaluated customer feedback regarding product features and made suggestions accordingly.
- Implemented process improvements for efficient data entry into the system.
- Coordinated with internal teams throughout the organization regarding new product launches.
Education
Bachelor of Commerce - Financial Accounting
Alva’s College
Moodbidri01.2014
BTEC HNC in Aviation, Hospitality & Travel Management -
Frankfinn Institute
Mangalore08-2011
Skills
- E-commerce
- Team Leadership & Growth Path Planning
- Vendor & Brand POC Coordination
- Catalog Management & Optimization
- Process Automation & Tool Implementation
- Stakeholder & Cross-Functional Collaboration
- SEO & Digital Content Strategy
- Root Cause Analysis & Problem Solving
- LLM Model Batch Management
- Performance & Project Management
- Strategic Decision-Making
- Machine learning
- Project management
- Vendor collaboration
- SOP development
Accomplishments
- 4-Time GCO Global Award Winner (H1 2018, H2 2021, H1 2022, H1 2023)
- 6-Time Best Performer Award Winner (Q1 2018, Q3 2019, Q4 2020, Q4 2021, Q1 2022, Q2 2022)
- 1st Runner-up – P1 Drive 2019 (29 Ideas Submitted, 11 Approved)
- Winner – AGNI Drive Q2 2022 (14 Ideas Submitted, 6 Approved)
Languages
- English
- Hindi
- Kannada
- Tulu
Timeline
Catalog Specialist II (L4) |Team Lead |SME
Amazon Development Center
08.2016 - 11.2024
Bachelor of Commerce - Financial Accounting
Alva’s College
BTEC HNC in Aviation, Hospitality & Travel Management -
Frankfinn Institute
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