Umesh Bhasyal
Customer Service Executive
New Delhi,DL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
CSE
Majorel India Private Limited(Teleperformance)
12.2024 - Current
- Blended Process(Booking.com), solving customer queries, manage hotel bookings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Excellent communication skills, both verbal and written.
Freelancer, HR Associate
Leon Job Solutions
06.2023 - 04.2024
- Cold calling, Scheduling the Interview, following up till closure
- Coordinated and conducted new hire pre-interviews.
HR Associate
New Avenues Consulting
04.2022 - 05.2023
- Responsible for Screening, Identifying and Shortlisting candidate for the interview.
- Scheduling the Interview and following up till closure
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Bachelor of Arts - Economics
KOHIMA COLLEGE KOHIMA, Nagaland University
Kohima, India 04.2001 -
Master of Arts - Economics
IGNOU
Kohima, India 04.2001 -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Customer service
- Problem-solving
- Excellent communication
- Call management
- Complaint resolution
- Call center experience
- Customer relations
- Critical thinking
- Decision-making
- Customer relationship management (CRM)
Certification
Diploma in Computer Application (DCA), 2021
Timeline
CSE
Majorel India Private Limited(Teleperformance)
12.2024 - Current
Freelancer, HR Associate
Leon Job Solutions
06.2023 - 04.2024
HR Associate
New Avenues Consulting
04.2022 - 05.2023
Bachelor of Arts - Economics
KOHIMA COLLEGE KOHIMA, Nagaland University
04.2001 -
Master of Arts - Economics
IGNOU
04.2001 -