UMESH BHATT
New Mumbai
Summary
Leveraged management studies background and practical HR experience to cultivate a positive workplace environment and boost employee engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
2comms Consulting Private Limited
07.2023 - 03.2024
- Human Resource Practitioner
- Developed and monitored employee recognition programs
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping
- Oversaw and managed hiring process and assisted human resources
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates
- Created and delivered HR training sessions to staff, managers, and executives
Human Resources Support
Hinduja Global Services
12.2021 - 03.2023
- Associate
- Collaborated with department heads in lively meetings to optimise workforce planning and address staffing needs
- Managed the selection of top-tier candidates for a range of job positions
- Ensured a smooth and welcoming onboarding journey for all new team members
- Provided clear and uplifting guidance on job qualifications
- Handled employee relations with empathy and resolution, promoting a harmonious workplace
- Offered personalised coaching and feedback to inspire employees in achieving their goals
- Creating schedules, and analysing HR metrics on a regular basis
Seller Support Associate
WNS Global Services
08.2018 - 04.2019
- Seller Support Associate
- Assisted sellers with account inquiries, order processing, and issues in a timely and professional manner
- Resolved seller complaints and escalated complex issues to the appropriate department
- Maintained a high level of knowledge of the platform, products, services, and policies to better assist sellers
- Documented seller interactions and issues in the company's CRM system
- Collaborated with other departments to ensure that seller needs were met and issues were resolved efficiently and effectively
Education
Master of Management Studies - undefined
Mumbai University
Mumbai, IndiaBachelor of Management Studies - undefined
Mumbai University
Mumbai, India03.2023
12th Standard - undefined
Maharashtra State Board
02.2011
10th Standard - undefined
Maharashtra State Board
03.2009
Skills
- Facilitated effective communication through proficient use of Gmail for email management Assisted in delivering engaging presentations with Microsoft PowerPoint to enhance audience understanding Supported workflow optimization by utilizing Microsoft Office for document management Strengthened customer relationships through strategic CRM utilization Promoted teamwork and sportsmanship through active participation in cricket
INTERESTS
Enjoy playing cricket, football, cycling, and listening to music
KEY ACHIEVEMENTS
Achieved a second place in Division Level Baseball and was recognized for reasoning and data analysis by Duke University
Certification
Debate competition
Comprehension
Topic reading
Game plans
Languages
English
Advanced (C1)
Timeline
Customer Service Executive
2comms Consulting Private Limited
07.2023 - 03.2024
Human Resources Support
Hinduja Global Services
12.2021 - 03.2023
Seller Support Associate
WNS Global Services
08.2018 - 04.2019
Master of Management Studies - undefined
Mumbai University
Bachelor of Management Studies - undefined
Mumbai University
12th Standard - undefined
Maharashtra State Board
10th Standard - undefined
Maharashtra State Board