Accomplished professional with extensive expertise in cloud computing, stakeholder engagement and management, and agile methodologies. Demonstrates strong presentation and reporting skills, coupled with proficiency in data modelling, scrum management, and risk assessment. Adept at time management and prioritisation, test case analysis, use case analysis, and business intelligence tools. Proven track record in process improvement techniques, requirements gathering, systems analysis, and customer relationship management systems. Skilled in cross-functional collaboration, business process documentation, root cause analysis, project management, user experience design, and product knowledge. Committed to leveraging these competencies to drive organisational success and innovation.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work history
Team Leader / Senior Business Analyst
EPPS Infotech Pvt Ltd
Pune, India
06.2024 - 02.2025
Currently working on Yard ERP project for Indian Navy Dockyard, Mumbai as Senior Business Analyst cum Product Manager
Led a cross-functional team to optimize the customer onboarding process
Conducted comprehensive data analysis to identify trends and insights
Developed and implemented a KPI dashboard for senior management that provided real-time insights into operational performance, improving decision-making processes
Collaborated with stakeholders to gather requirements and create detailed business requirement documents (BRDs) for software development projects, ensuring alignment with business goals
Facilitated workshops and interviews with stakeholders to identify business process improvements, leading to a 25% increase in operational efficiency
Designed and implemented a data visualization tool using Tableau, enhancing reporting capabilities and enabling data-driven decision-making
Assign tasks based on team members' strengths and competencies, empowering them to take ownership of their responsibilities
Provide support and resources to ensure team members can succeed in their roles
Collaborated with IT department to integrate technology solutions into business strategy.
Performed gap analysis, identifying areas of underperformance and inefficiency.
Documented workflow charts, records and job descriptions to guide overall organisational improvements.
Business Analyst / Senior Functional Consultant
New Indictrans Technologies Private Limited
Pune
12.2023 - 05.2024
Company Overview: ERPNext Gold Partner
Collaborate with stakeholders to understand their business needs and translate them into functional requirements for ERP NEXT, SaaS
Conduct requirements gap analysis to identify areas for improvement in ERP system
Performed and maintain process documentation and standard operating procedures
Work closely with development teams to ensure the product meets the requirements and specifications
Developed Analyse data to identify trends and insights that will help improve business processes
Ensured accurate documentation of all business requirements, aiding seamless project flow .
Managed project timelines and deliverables to ensure the timely completion of projects
Provided end-user training and support to ensure the adoption and effective use of the product
Performed KUT/UAT and provide feedback to development teams
Designing training programs and workshops for operation team
Conducted training sessions for new software implementations, increasing staff productivity levels.
Led cross-functional teams towards successful project completion on schedule and within budget constraints.
Performed quality assurance tests to ensure product reliability and efficiency before deployment.
Collaborated with IT team to design efficient software solutions, improving workflow significantly.
Improved client relationships by addressing and managing their needs effectively.
Prepared proposals with revised methods, new strategies and redefined functions.
Product manager
Excel Telesonic India Pvt Ltd
Mumbai, India
06.2021 - 11.2023
Company Overview: Cloud Excel (Telecommunications, Erection Mobile Towers, Dark Fiber, FTTH, Small Cells)
Implemented data-driven decision-making processes across all stages of product on ERP NEXT, SaaS
Led cross-functional team for successful product launch.
Developed comprehensive project plans for successful execution and delivery.
Delivered training sessions to finance and operation teams, increased understanding of product features and benefits.
Identified risks, implemented mitigation strategies for secure project outcomes.
Integrated new technologies into existing systems for improved functionality.
Delivered products and services in line with agreed arrangements and contracts.
Guided the development of project objectives, established clear performance expectations.
Strengthened stakeholder relationships through regular updates and clear communication.
Expedited issue resolution to minimise delays in project timelines.
Worked closely with R and D team for development of next-generation products.
Translated complex technical information into easily comprehensible language for non-technical stakeholders.
Project Manager
MIMO Plastics
Lubumbashi, Congo. D.R
10.2018 - 09.2020
Promoted team collaboration for more innovative solutions in projects.
Led cross-functional teams to achieve project goals on time.
Integrated new technologies into existing systems for improved functionality.
Developed comprehensive project plans for successful execution and delivery.
Expedited issue resolution to minimise delays in project timelines.
Delivered products and services in line with agreed arrangements and contracts.
Organised team meetings, improved internal communication.
Managed project timelines to ensure on-time delivery.
Project Manager/ Team Leader / Functional Consultant
Software At Work India Pvt Ltd
Mumbai, India
04.2001 - 09.2017
Company Overview: Tally, Dynamics365 and ERPNext - Authorised Partner
Streamlined Project management activities including Project Planning, Projects Initiation Conceptualization, Project Activity and Monitoring
Formulated entire training process involving training process orientation, product evaluation mechanism and review & feedback requirement
Utilised project management software for streamlined task allocation and progress tracking.
Managed SDLC from end to end solutions including proposal, team building, documentation, milestone and signoff and closing
Served as one point contact between customer and implementation team right from requirement analysis to deployment and post deployment support
Improved project efficiency through optimisation of resources and processes.
Defined project objectives and developed Project Plan involving evaluation and definition of scope of project, cost and time estimate and defining quality parameters
Effectively liaised with clients and formulated IT Strategies and operational plans to align with business requirements and help business achieve competitive advantage
Interacted with key end users and business owners to map applications to standard business processes and conduct gap analysis
Architect demand management solution and suggest process improvements based on application capability and industry best practices
Support all formal documentation of implementation Strong research and consultative skills
Produced product demonstrate and understanding of various other product suites including Financials, SCM and HRMS
Led strong client management and relationship building skills
Ensured effective resource allocation with meticulous project scheduling.
Represented organisations at seminars, conferences and business events.
Collaborated with cross-functional teams to streamline the product development process.
Implemented innovative tech solutions for digital transformation success.
Conducted thorough due diligence activities for informed decision-making.
Documented workflow charts, records and job descriptions to guide overall organisational improvements.
Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
Established and maintained robust links between systems.
IT Manager - Regional
Oriflame Cosmetics India Pvt. Ltd
Mumbai, India
09.2000 - 03.2001
Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
Developed user-friendly interfaces for internal applications, enhanced usability.
Responsible for and where strong problem-solving and decision-making skills are valuable
Managed software licensing agreements, ensured compliance with regulations.
Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
Developed strategic plans, leading to improved IT infrastructure.
Maintained updated inventory of all IT assets; facilitated efficient asset management.
Trained staff members in new technologies, enhancing overall technical proficiency.
Role also required to manage multitask between various projects or teams
Managed IT resources to ensure optimal performance and reduce downtime.
Conducted regular system audits to identify potential security risks promptly.
Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
Analysed system and software requirements to meet operational needs.
Monitored and updated software certifications for full compliance.
Responsible to manage multiple teams so being systematic and creating an effective workflow for team are essential
IT Functional Consultant
Software Solutions
Mumbai, India
06.1992 - 09.2000
Enhanced system functionality for improved operational efficiency.
Managed stakeholder expectations, fostering strong professional relationships.
Responsible for the creation and delivery of all functional documentation
Develop quarterly enablement plan to support both the Account Management and Client Sales Roles, in partnership with the Field Enablement leaders across all regions
Led cross-functional team efforts, resulting in streamlined project delivery timescales.
Achieved client satisfaction by conducting comprehensive needs analysis.
Diagnosed and resolved technical issues for minimal workflow disruption.
Collaborated closely with developers to design user-friendly interfaces.
Optimised workflows, evaluating bottlenecks and developing innovative solutions to improve functional efficiency.
Evaluated current processes and implemented actionable improvements to increase efficiency.
Uncovered system issues and implemented innovative technical solutions to increase performance.
Analysed business needs and aligned functional solutions with established pain points.
Consulted with users and management to formulate guiding principles.
Navigated multiple application-specific interfaces to carry out analysis.
Modified current systems to enhance workflows and meet new needs.
Executed feasibility studies to inform development of existing and proposed projects.
Education
Bachelors in Commerce - Finance and Accounts
Karnataka University
Vijapura, Karnataka
06.1988 - 04.1991
Skills
Cloud Computing
Stakeholder engagement and management
Presentation and reporting skills
Agile methodologies
Scrum management
Risk assessment
Time management and prioritization
Test and Use case analysis
Lead Business intelligence tools
Process improvement techniques
Requirement gathering
Product lifecycle management
Project coordination
Business process documentation
Content creation aptitude
Root Cause Analysis
Project management
UI / UX designing knowledge sharing
Product knowledge
Cross-Functional team leadership
Languages
English
French - Basic
Hindi
Marathi
Kannada
Personal Information
Passport Number: N2477830
Date of birth: 06/30/69
Nationality: India
Custom
Product Manager / Business Analyst / Team Leader, Managed project to implement a ERP system across PAN India., Developed and maintained relationships and requirement gathering with stakeholders and vendors increase in project quality., Identified and resolved project issues and risks., Led a team of five personnel to develop and implement on-time delivery., Managed a team of across multiple projects, ensuring effective communication and collaboration, and achieving project completion ahead of schedule., Developed and implemented project quality assurance processes., Prepared and presented project status reports to stakeholders on project success rate., Expertise in creating and managing project budgets, ensuring financial accountability throughout the project lifecycle.
References
References available upon request.
Timeline
Team Leader / Senior Business Analyst
EPPS Infotech Pvt Ltd
06.2024 - 02.2025
Business Analyst / Senior Functional Consultant
New Indictrans Technologies Private Limited
12.2023 - 05.2024
Product manager
Excel Telesonic India Pvt Ltd
06.2021 - 11.2023
Project Manager
MIMO Plastics
10.2018 - 09.2020
Project Manager/ Team Leader / Functional Consultant