UMESH B S
STORE MANAGER
Bangalore,KA
Summary
Dynamic, engaging and dedicated with more than 12 years of experience in retail for various product and service. My strength lies in my abilities to lead people, set and focus on goals, commit to generating excellent customer experience. Seeking a responsible position, where I can utilize the opportunities to become a beneficial resource to the company.
Overview
16
16
years of professional experience
Work History
Store Manager
YOU LOOK GREAT SALONS
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Inventory Management: Monitor and manage salon inventory, including hair products,styling tools,and other supplies.Ensure timely ordering and restocking.
- Client Relations:Foster positive relationships with clients,Handle complaints, and resolve any issues promptly.
- Service Quality Ensure high standards of service quality are maintained, providing excellent customer experiences.
- Marketing and Promotions Develop and implement marketing strategies to attract new clients and retain existing ones. Plan and execute promotional activities and events.
- Record Keeping Maintain accurate client records,appointment schedules,and staff records.
Store Manager
The Body Shop
11.2018 - 05.2024
- Company Overview: Quest Retail Pvt Ltd
- Ensure store procedures are followed and required registers are maintained at any point of time.
- Ensure proper execution of established policies, procedures, initiatives and directives regarding store operations, Visual display as per planogram, staff training.
- Leading and developing a committed team accountable for delivering excellent customer service.
- Complete Responsible for managing the efficient, effective and profitable operation of the store.
- Controlling the sales, collections, staff and stocks issues and work effectively towards the minimal of shrinkage.
- Identifying store needs problems and opportunities and develop strategies to maximize sales and margins.
- Efficiently manage profit and loss to achieve store financial and expenditure targets.
- Working on stores P&L and acting accordingly in reducing the Expiry control, expenditure control to bring store in profitability.
- Analyzing sales figures and forecasting future sales volumes to maximize profits.
- Liquidating BBE products in store and through other sale.
- Doing market research to understand competitors and market trends.
- Maintaining good mystery shoppers score for the store.
- Developing creative promotional strategies and implementing with approval from HO to attract more customers and increase the sale.
- Daily Global count & Monthly store auditing to minimize the shrinkage.
- Collecting customer feedback on product, service and experience and reporting the same to the Area Manager & Training Team.
- Quest Retail Pvt Ltd
Merchandiser
Nuance India Pvt Ltd
04.2016 - 10.2018
- Company Overview: Duty Free International Airport
- Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.
- Analyze sales figures, customer’s reactions and market trends to anticipate product needs and plan product ranges/stock.
- Maximize customer interest and sales levels by displaying products appropriately.
- Produce layout plans for stores and maintain store shelves and inventory.
- Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
- Communicating closely with buyers, store managers.
- Deciding which products should be stocked for each type and size of store.
- Monitoring slow sellers and ensuring that best sellers are meet their full potential.
- Ensuring that merchandise is displayed appropriately with proper signage and favorable shelf placement.
- Duty Free International Airport
Senior Cashier and Stock Handling
Reliance Jewels
08.2013 - 09.2015
- Company Overview: Reliance Retail Pvt. Ltd.
- Cash counter Handling.
- Reconciliation of Debit/credit cards Transactions on daily basis.
- Maintaining of credit note issuing register.
- Maintaining of Reliance jewels old gold & other old gold register.
- Maintaining Gold saving scheme Register.
- Receiving cheques & DD from customer and depositing same to the Bank.
- Depositing Cash to Bank on daily basis.
- Stock check twice in a day on daily basis.
- Stock transfer to different showrooms.
- Stock Inward/Outward.
- Maintaining of sales tax register.
- Maintaining of bullion stock register.
- Reliance Retail Pvt. Ltd.
Cashier
Lifestyle International Retail Pvt. Ltd.
12.2008 - 06.2010
- Company Overview: Landmark Group
- Cash Counter Handling.
- Reconciliation of Debit/credit cards Transactions on daily basis.
- Issuing the Gift voucher.
- Gift voucher reconciliation.
- Issuing the Gift card.
- Landmark Group
Education
B. E. - CS
VTU University
Diploma - CS
Siddaganga Polytechnic
PUC - undefined
Govt Junior college
Javagal, HassanSSLC - undefined
Govt High school
S Bidare, Kadur TqSkills
Results-oriented
Strong decision maker
Complex problem solver
Ability to motivate staff and maintain good relation
Operability and commitment
Service-focused
MS - Office
Excel
Word
PowerPoint
Disclaimer
I hereby declare that the above written are true to the best of my knowledge and belief.
Personal Information
- Hobbies: Playing Cricket, Listening Music, Watching Television, Long Rides, Trekking
- Father's Name: Shivashankare Gowda
- Date of Birth: 06/06/86
- Marital Status: Married
Timeline
Store Manager
YOU LOOK GREAT SALONS
11.2024 - Current
Store Manager
The Body Shop
11.2018 - 05.2024
Merchandiser
Nuance India Pvt Ltd
04.2016 - 10.2018
Senior Cashier and Stock Handling
Reliance Jewels
08.2013 - 09.2015
Cashier
Lifestyle International Retail Pvt. Ltd.
12.2008 - 06.2010
Diploma - CS
Siddaganga Polytechnic
PUC - undefined
Govt Junior college
SSLC - undefined
Govt High school
B. E. - CS
VTU University