Umesh Chandratre
Pune
Summary
Dedicated and seasoned hospitality professional with extensive industry experience. Maintains a professional appearance and demeanor while expertly completing tasks with a focus on quality. A dependable and quick-learning team player with effective communication and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Assistant Manager
Sterling Holiday Resort (Kodaikanal)
Kodaikanal
04.2023 - Current
- Oversee day-to-day resort operations to ensure guest satisfaction, while prioritizing employee training and problem resolution.
- Demonstrated a keen eye for customer needs and the ability to swiftly address them while maintaining professionalism.
- Developed and implemented strategies to improve guest satisfaction and NPS scores.
- Established a system to report and motivate employees resulting in increased productivity.
- Assisted in driving significant expansion in revenue by working closely with the Sales and Marketing departments.
- Successfully managed and guided a workforce of 105 individuals.
- Managed renovation projects, negotiated with vendors, and developed connections with local government officials
- Managed and assessed employee performance, set goals, and organized team meetings for acknowledgment.
- Consistently monitored profit and loss statement for efficient management.
Executive Assistant Manager
Sterling Nature Trails Resort (Khopoli)
Khopoli
04.2023 - 04.2024
- Provided prompt and effective resolution to guest complaints by training staff in problem-solving techniques, resulting in increased guest satisfaction levels.
- Enhanced guest experience by cultivating a welcoming presence in the lobby and actively seeking out feedback and suggestions.
- Aligned team goals with motivational activities resulting in increased productivity and job satisfaction
- Delivered exceptional results under intense pressure
- Collaborated with Sales and Marketing teams to enhance revenue generation strategies
- Collaborated with my team to overcome challenges and enhance performance
- Streamlined performance evaluations and career development plans for high-performing Team Members by setting achievable KRAs.
- Performed budgeting and forecasting duties while also prioritizing departmental training initiatives.
- Organized team town hall events to recognize and reward top performers.
- Collaborated with Executive Chef, F&B Manager, to plan and coordinate menu engineering and food promotions.
- Implemented and optimized operating excellence processes and systems for seamless flow of activities.
- Managed a team of 62 employees, with responsibilities in hiring, training, and fostering professional growth.
Food & Beverage Manager
Lemon Tree Hotel, Viman Nagar, Pune, India
Pune
02.2019 - 03.2023
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Food & Beverage Manager
Lemon Tree Hotel, Alwar, India
Alwar
09.2017 - 02.2019
- Supervised F&B operations with a focus on enhancing service quality and operational efficiency.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Deputy Food & Beverage Manager
Lemon Tree Hotel, Bangalore, India
Bangalore
07.2015 - 09.2017
- Assisted with management of F&B operations, prioritizing guest satisfaction and optimizing staff performance.
Assistant Food & Beverage Manager
Lemon Tree Hotel, Aurangabad, India
Aurangabad
08.2008 - 06.2015
- Streamlined food and beverage procedures while aiding in the creation of menus and inventory oversight.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Ensured compliance with all health, safety and sanitation regulations.
Guest Service Associate
Lemon Tree Hotel, Hinjewadi, Pune, India
Pune
03.2007 - 08.2008
- Effectively handled guest requests and complaints, providing exceptional service.
Senior Brew Master
Barista Coffee Company, Pune, India
Pune
08.2006 - 03.2007
- Managed coffee operations and ensured high-quality service and product standards.
Restaurant Manager
Hotel Sun Palace, Malegaon, Nasik, India
Malegaon
10.2003 - 07.2006
- Oversaw restaurant operations, staff management, and customer service.
Trainee Captain
Corinthian Club, Pune, India
Pune
06.2003 - 10.2003
- Assisted in restaurant operations and guest service.
Education
Bachelor’s Degree - Hotel Management and Catering Technology
IHMCT Ahmednagar (Pune University)
Proficiency in Computer Applications -
MSCIT (Maharashtra State Course of Information Technology)
Skills
- Employee Relations
- Marketing support
- Customer Service
- Expense Reporting
- Report Generation
- Strategic Planning
- Process Improvements
- Report Analysis
- Pre-opening of Hotel/Resort
- Vendor Negotiation
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
Certification
Certified Train The Trainer (TTT)
Awards
- Nominated twice for HOTELIER OF THE YEAR AWARDS (F&B Manager) in 2012 and 2015 by NDTV GOOD TIMES and WORLD TRAVEL BRANDS FOUNDATION.
- Pre-opening team member for various Lemon Tree Hotels in Hinjewadi Pune, Aurangabad, Alwar, and Viman Nagar Pune.
Languages
- English
- Hindi
- Marathi
Timeline
Executive Assistant Manager
Sterling Nature Trails Resort (Khopoli)
04.2023 - 04.2024
Executive Assistant Manager
Sterling Holiday Resort (Kodaikanal)
04.2023 - Current
Food & Beverage Manager
Lemon Tree Hotel, Viman Nagar, Pune, India
02.2019 - 03.2023
Food & Beverage Manager
Lemon Tree Hotel, Alwar, India
09.2017 - 02.2019
Deputy Food & Beverage Manager
Lemon Tree Hotel, Bangalore, India
07.2015 - 09.2017
Assistant Food & Beverage Manager
Lemon Tree Hotel, Aurangabad, India
08.2008 - 06.2015
Guest Service Associate
Lemon Tree Hotel, Hinjewadi, Pune, India
03.2007 - 08.2008
Senior Brew Master
Barista Coffee Company, Pune, India
08.2006 - 03.2007
Restaurant Manager
Hotel Sun Palace, Malegaon, Nasik, India
10.2003 - 07.2006
Trainee Captain
Corinthian Club, Pune, India
06.2003 - 10.2003
Bachelor’s Degree - Hotel Management and Catering Technology
IHMCT Ahmednagar (Pune University)
Proficiency in Computer Applications -
MSCIT (Maharashtra State Course of Information Technology)
Certified Train The Trainer (TTT)
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