Umesh Chitte

Assess collated training needs to segregate them into current and future needs

Create regional strategy and action plan for the training and development of the bottom Performers within the region

• Assess and build the Budget and resources requirement list to facilitate training and development action plan execution
• Conduct Field visits to understand sales process and product and create content & conduct training on sales related topics
• Evaluate the sales process to provide feedback on gaps and suggest productivity improvements
• Conduct sales training Orientation for new joiners
• Track and Monitor training effectiveness and ROI

• Imparting Training to sales Executives, Sales Managers, Telemarketing Executives and Promoters of the organization on Behavioral aspects, Motivational aspects, Product, Process and Selling Skills for Branches and Resorts.
• Developed and implemented strategies to improve operational efficiency and increase productivity.
• Signification contribution in designing and rolling out consultative pitch for Marketing and Sales team at Branches/ Resorts
• Presented training information via role playing, simulations and team exercises.
• Developed long-term relationships with key stakeholders including customer.
• Used data and analytics to diagnose trends and link to business performance outcomes.
• Roll out initiatives of HO at Gujarat Accountable to increase the productivity of sales executive.

• Managing and capability Development of the In- Store Trainers (Learning Champions), Retail Sales Team, support functions and Mangers of 32 Stores (Guj & MP)
• Conducted needs assessments to identify gaps in employee knowledge and skills.
• Collaborated with team leaders to develop customized training plans that met their specific needs.
• Mentored team members to succeed and advance within department and company.
• Analyzed feedback from employees regarding effectiveness of current training materials and made recommendations for improvement.
• Conducted evaluations of training courses to uncover areas in need of improvement.
• Conducted customer service surveys to assess customer satisfaction levels.

• Conducting Sales and behavior training sessions for Fashion Consultant and Store Managers.
• Conducted regional training sessions for new hires and existing employees.
• Created assessments to measure knowledge gained from the trainings.
• Analysing the Gaps in Mystery Audits Scores for levis stores and planning sessions to improve the scores
• Maintained records of all trainees' attendance and course completion certificates.
• Conducted knowledge and skill assessments to validate course learning objectives achieved.
• Worked cross-functionally to develop and deliver training and product support programs to meet new product launch strategies.

• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
• Provided feedback on employee performance based on observed results during training sessions.
• Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
• Documented all training activities including attendance records, feedback forms, surveys.
• Developed assessment tests to evaluate trainees' knowledge of course material.

• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
• Provided feedback on employee performance based on observed results during training sessions.
• Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
• Documented all training activities including attendance records, feedback forms, surveys.
• Developed assessment tests to evaluate trainees' knowledge of course material.

• Customer Care executive for Corporate Post paid Connections
• Handled all the escalations related to service billing issues network issues.