UMESH GANGARAM SHINDE
operation manager
Mumbai
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
The Byke Hospitality
09.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operation Head (GUEST RELATION MANAGER)
The Fern Shelter Resorts
01.2023 - Current
- Leading unit of 140 staff & 81 rooms with four rests & five banquets and open with swimming pool
- Experience about the pre-opening hotel
- Fully responsible for all aspects of all departments
- Support and work with all Head of Departments in all aspects of running this hotel
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues
- Minutes of the meeting to be sent to GM/RGM
- Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
- Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies
GUEST RELATION MANAGER (Operation Head)
Rudra Shelter International Hotel
10.2015 - 01.2023
- Leading unit of 100 staff & 27 rooms with two rests & three banquets
- Fully responsible for all aspects of all departments
- Support and work with all Head of Departments in all aspects of running this hotel
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues
- Minutes of the meeting to be sent to GM/RGM
- Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
- Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies
Purchase & Account Manager/GRM
Shelter business Hotel
09.2013 - 01.2015
Ass. Restaurant Manager
Shelter business Hotel
09.2012 - 08.2013
- Taking care of entire profit & lost monthly information system (MIS)
- Monitor quantity and quality of goods received
- Manage reports and documentation control
- Maintain and updated hotel all records
- Prepare cost comparison of material pricing
- Evaluate and implemented Vendor Development Program
- Responsible for monitoring the weekly purchasing reports to make sure that there were no duplicates
- Work closely with departmental managers to help create accurate budgets
- Receive and receipt a variety of payments and other cash and cash-related transactions
- Verify and post to appropriate accounts; issue receipts
- Verify daily, cashier cash transfers
- Assist individuals in the accurate application of their transactions, and when necessary, research records on electronic and other available files to provide information regarding financial status
- Maintain electronic files necessary to generate daily reports
- Lead and guide the work of operation
Senior Cashier
Imperial Palace Hotel
01.2010 - 08.2011
- Receive and receipt a variety of payments and other cash and cash-related transactions
- Verify and post to appropriate accounts; issue receipts
- Prepare daily cash bags for cashiers; maintain and balance vault cash and daily cashier charge activity
- Prepare cash receipts for bank deposit; prepare daily cash reports and balance the cash drawer; reconcile cash, check, and credit card receipts daily, and investigate and resolve any out-of-balance problems
- Verify daily, cashier cash transfers
- Assist individuals in the accurate application of their transactions, and when necessary, research records on electronic and other available files to provide information regarding financial status
- Maintain electronic files necessary to generate daily reports
- Maintain confidentiality of university and student records
- Project currency and coin requirements and reorders as necessary
- Lead and guide the work of cashiers; answer questions and resolve problems
- Answer telephones, set up accounts, post invoices, prepare routine billings, and file cashiering documents, Perform miscellaneous job-related duties as assigned
Senior Cashier/Night Audit
The Orchid Hotel
11.2009 - 07.2010
- Cash handling, customer service, balance drawer, petty cash, and place orders for inventory
- Duties involve opening and closing registers, approving overrides, assisting in the training of new cashiers, monitoring cash limits, making supervisory decisions, scheduling lunch breaks, and ensuring quality customer service at all times
- Prepare cash receipts for bank deposit; prepare daily cash reports and balance the cash drawer; reconcile cash, check, and credit card receipts daily, and investigate and resolve any out-of-balance problems
- Verify daily, cashier cash transfers
- Assist individuals in the accurate application of their transactions, and when necessary, research records on electronic and other available files to provide information regarding financial status
- Maintain electronic files necessary to generate daily reports
- Direct patrons to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier
- Maintain confidentiality of university and student records
- Project currency and coin requirements and reorders as necessary
Senior Cashier/ Asst. Bar Man
SEASON'S - An Apartment Hotel
10.2004 - 11.2009
- Operate POS cash register for restaurants
- Calculate total payments received and reconcile this with total sales
- Compile and maintain non-monetary reports and records
- Develop constructive relationship with others and maintain
- Counting money in cash drawers at the beginning of shift to ensure that the amounts are correct and there is adequate change
- Performed opening & closing procedure ensuring that all tasks are completed accurately
- Maintain proper inventory levels and handled high volume of money and balanced cash drawers nightly
Education
Bachelor of Arts -
MUMBAI UNIVERCITY
Raigarh, India 04.2001 -
Skills
Operations management
Timeline
Operations Manager
The Byke Hospitality
09.2024 - Current
Operation Head (GUEST RELATION MANAGER)
The Fern Shelter Resorts
01.2023 - Current
GUEST RELATION MANAGER (Operation Head)
Rudra Shelter International Hotel
10.2015 - 01.2023
Purchase & Account Manager/GRM
Shelter business Hotel
09.2013 - 01.2015
Ass. Restaurant Manager
Shelter business Hotel
09.2012 - 08.2013
Senior Cashier
Imperial Palace Hotel
01.2010 - 08.2011
Senior Cashier/Night Audit
The Orchid Hotel
11.2009 - 07.2010
Senior Cashier/ Asst. Bar Man
SEASON'S - An Apartment Hotel
10.2004 - 11.2009
Bachelor of Arts -
MUMBAI UNIVERCITY
04.2001 -
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