Umesh Gupta

Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Best Supervisor in Branch

• Consultant all kind of problem regarding customer & spare with our service executive & area manager.
• Arrangement of parts for complaint resolution & Customer Requirement.
• Handling business development activities, ensuring achievement of defined organizational goals.
• Handling whole branch activities, technicians tracking, revenue, escalations, mails revert, complaints TATs, complaints pendency, office ambience, cleanliness and etc.

• Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.
• Implementing quality improvement measures as per industrial norms.
• Carrying out timely quality audits so as to improve the quality of work process.