UMESH KESHRI
Hyderabad
Summary
Seasoned Portuguese language expert with a proven track record in technology and human resources. Possesses strong language skills, cultural understanding, and a passion for bridging language barriers. Adept at translating technical documentation, conducting cross-cultural training, and facilitating effective communication.
Overview
12
12
years of professional experience
Work History
Technical Services Specialist
Kyndryl Solution Private Limited
Hyderabad
09.2021 - Current
- Assisted with troubleshooting network and system issues.
- Resolved customer service inquiries in a timely manner.
- Monitored performance of networks and systems to identify any potential problems or malfunctions.
- Provided technical support and maintenance services to customers on all products.
Technical Service Specialist
IBM India Pvt
06.2016 - 08.2021
- Working as a Technical Service Specialist wherein I carried out my responsibility as a Portuguese Language Expert as well as Technical Service Specialist, monitoring Jobs and Servers, Managing tickets
- Make call to third party service provide (In Brazil Embratel) to raise protocol for link issue
- Do follow up for protocol to know the status of activity
- Have word with client to know their problems regarding link
- Monitor, Control and operate complex Systems, Applications and Distributed Systems in a multi-vendor, multi-protocol complex system environment
- Define and document first level problems resolve and/or escalate as necessary, supporting the system management process
- Perform IPL’s as directed by Change Management or System failure
- Execute Batch Management/Abend recovery
- Excel in the constant adherence of strict Service Level Agreement in support of very demanding client
- Translate of emails and process related documents which are in core language (Portuguese)
Process Associate
Accenture
04.2013 - 06.2016
- Company Overview: Portuguese Language Expert
- Worked as a Process Associate in HRBPO (Latin America)
- Wherein I have to validate all legal and academic documents of new joiners
- Then after we create offer letter and contract letter for candidates
- Dealt with the joining formalities of the candidates of the client (Unilever, Brazil)
- Validated the Offer Detail Forms of the candidates
- Prepared New Joiner Packs for the candidates
- Prepared Offer letters and Contract letters
- Created Workday I
- Ds (Employee I
- Ds) for the candidates
- Validated personal documents of the candidates
- Processed end to end cases (tickets)
- Coordinated with the entire team for the completion of the cases successfully
- Notified stakeholders about the candidate’s onboarding
- Resolving the cases (tickets) after its completion
- Ensured that each case is finished without breaching the SLAs
- Assisted seniors in the completion of their daily activities
- Portuguese Language Expert
Education
DIPLOMA - PORTUGUESE LANGUAGE
JAMIYA MILIA ISLAMIYA UNIVERSITY
04.2013
BECHLORE DEGREE - TOURISM STUDY
IGNOU
12.2011
Skills
- Good command on Portuguese language
- Ability to work in Window and Linux Environment
- Basic knowledge of Account, Servers and link
- Good knowledge of Core HR process
- Hand on experience in various tool like WQM, Peoplesoft, Workday, Maximo, S&P and ServiceNow
Hobbies and Interests
- Love to read books
- Listening to music
- Interest in learning new things and languages
- Traveling
- Cooking
Languages
- Hindi
- English
- Portuguese
Personal Information
- Father's Name: Anand Mohan Keshri
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Technical Services Specialist
Kyndryl Solution Private Limited
09.2021 - Current
Technical Service Specialist
IBM India Pvt
06.2016 - 08.2021
Process Associate
Accenture
04.2013 - 06.2016
DIPLOMA - PORTUGUESE LANGUAGE
JAMIYA MILIA ISLAMIYA UNIVERSITY
BECHLORE DEGREE - TOURISM STUDY
IGNOU