Umesh Kumar
Manager - Technical Training
Chennai
Summary
Experienced professional with 14.5+ years in the tractor industry, specializing in training and after-sales service. Strong background in training content development, delivery, and managing training center, with expertise in CRDI and Electric Vehicle technology. Skilled in conducting technical training for dealers and service teams, ensuring quality PDI, installations, and product knowledge. Proven track record in driving dealer support, enhancing customer satisfaction, and ensuring spare parts availability. Adept at managing teams, failure analysis, and fostering customer retention through effective service solutions.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Manager - Technical Training
Montra Electric Tractor (Murugappa Group)
06.2024 - Current
- Delivered technical training sessions on electric tractor systems, including battery, motor, transmission, and software, to dealers and internal teams.
- Developed training content, manuals, and e-learning modules tailored to Montra Electric Tractor's technology and customer needs.
- Managed and coordinated the monthly training calendar to align with product launches, market demands, and seasonal requirements.
- Led the development and setup of a dedicated training center, ensuring it was equipped with state-of-the-art tools, equipment, and electric tractor models for hands-on learning.
- Ensured proper maintenance and functionality of training equipment, including electric tractor models, parts, tools, and diagnostic systems.
- Gathered training feedback and performance data to continuously improve the effectiveness of training sessions.
Manager - Export Service
Action Construction Equipment
09.2023 - 05.2024
- Developed and implemented service strategies tailored for diverse international markets.
- Monitored and analyzed service KPIs (response time, resolution rate, downtime) to drive continuous improvement.
- Facilitated warranty claim processing and ensured adherence to warranty policies across regions.
- Built strong relationships with overseas distributors to strengthen service communication and trust.
- Organized virtual and on-site technical workshops to upgrade distributor team skills.
- Ensured availability of critical spare parts in key markets through demand forecasting and buffer planning.
- Assisted in pre-delivery inspections (PDI) and post-delivery performance tracking for export tractors.
Area Service Manager (Europe)
Escorts Kubota Limited
03.2022 - 08.2023
- Managed after-sales service operations for Farmtrac tractors across UK, Portugal, Poland, Serbia, Latvia, Lithuania, Croatia, and Estonia.
- Provided technical support and resolution assistance to distributors and service teams in these countries, ensuring quick turnaround on product concerns.
- Coordinated with the Spare Parts Coordination (SPC) team to ensure timely availability and delivery of spare parts across the region.
- Delivered structured training programs to distributor service and spare parts teams to enhance product knowledge and service capability.
- Processed and validated warranty claims while ensuring compliance with Farmtrac’s warranty policies and regional standards.
- Facilitated pre-delivery inspections and post-sales monitoring to ensure customer satisfaction and product reliability in target markets.
- Acted as a conduit between local market feedback and Farmtrac's engineering/product teams for continuous improvement initiatives.
Technical Trainer & Product Specialist
John Deere India Pvt. Ltd.
08.2017 - 10.2021
- Delivered technical and product training to dealer and internal service teams, enhancing field competency.
- Developed and customized training content, manuals, and modules aligned with John Deere standards.
- Created and managed monthly training calendars based on business needs and seasonal priorities.
- Ensured upkeep and readiness of training infrastructure, including classrooms, tools, parts, and aggregates.
- Collected and analyzed participant feedback to drive continuous improvement in training effectiveness.
- Led a team of off-roll trainers and technicians for smooth execution of training programs.
- Maintained and serviced training tools, demo aggregates, and cut sections for hands-on learning.
- Implemented capability development initiatives to address skill gaps in dealer service personnel.
- Maintained training records, certification logs, and prepared reports for internal audits and reviews.
Customer Support Representative
John Deere India Pvt Ltd
08.2010 - 07.2017
- Ensured Pre-Delivery Inspections (PDI) and installation were conducted by dealers per John Deere's quality standards, providing support and verifying quality.
- Managed warranty claims, ensuring adherence to policies and efficient resolution in collaboration with dealers.
- Monitored Customer Service Index (CSI) and worked with dealers to improve service quality and customer satisfaction.
- Coordinated with dealers to ensure spare parts availability and organized service camps for on-site support and customer engagement.
- Led failure analysis and worked with dealers on corrective actions for recurring issues, minimizing downtime and enhancing product performance.
- Provided ongoing dealer coordination, ensuring high-quality service delivery, timely issue resolution, and customer retention.
Education
B.Tech - Engineering Technology
BITS
Pilani, India 01.2018 - 01.2022
Diploma - Mechanical Engineering
G.B.N. Govt. Polytechnic
Nilokheri, Karnal 01.2007 - 01.2010
Advanced Certificate Program - Electric Vehicle Design
Intellipaat & IIT Roorkee
01.2023 - 01.2024
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer relationship management (CRM)
Cross-functional teamwork
Problem-solving abilities
Positive attitude
Excellent communication
Continuous improvement
Training and development
Accomplishments
- Branch Hero (2017)
- Silver Medal in Branch Olympics (JD)
- Highest Parts Target Vs Ach (153%)
- Team Player for BS-IV Training Delivery & Content Development
Countries Visited
- United Kingdom
- Poland
- Portugal
Timeline
Manager - Technical Training
Montra Electric Tractor (Murugappa Group)
06.2024 - Current
Manager - Export Service
Action Construction Equipment
09.2023 - 05.2024
Advanced Certificate Program - Electric Vehicle Design
Intellipaat & IIT Roorkee
01.2023 - 01.2024
Area Service Manager (Europe)
Escorts Kubota Limited
03.2022 - 08.2023
B.Tech - Engineering Technology
BITS
01.2018 - 01.2022
Technical Trainer & Product Specialist
John Deere India Pvt. Ltd.
08.2017 - 10.2021
Customer Support Representative
John Deere India Pvt Ltd
08.2010 - 07.2017
Diploma - Mechanical Engineering
G.B.N. Govt. Polytechnic
01.2007 - 01.2010
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