DIVYA NEETI

Resolved complex billing exceptions, minimizing errors and enhancing accuracy.

Processed and audited bills to document discrepancies thoroughly.

• Reduced billing errors through meticulous detail orientation and systematic review.
• Managed billing operations, ensuring high standards of numerical accuracy and compliance.

• Monitored customer and transaction records to identify unauthorized activities and fraud patterns.
• Conducted thorough reviews of flagged transactions to evaluate potential suspension.
• Analyzed large datasets to detect, prevent, and mitigate fraudulent activities.
• Investigated suspicious activities by comparing KYC profiles with account transactions using Salesforce tools.

• Managed banking processes for Australian client, ensuring compliance and efficiency.
• Handled high-value fraud cases, initiating necessary actions against defaulters.
• Monitored customer complaints, administering refunds within service level agreements.
• Generated listings of unauthorized credit and debit card transactions.
• Verified transactions and conducted thorough risk analysis to mitigate threats.
• Administered statements and performed detailed data reviews to ensure accuracy.
• Assessed chargebacks and analyzed account activity using fraud detection tools.
• Processed alerts and client cases effectively, contributing to enhanced security measures.

• Conducted analysis of customer accounts to identify suspicious activities.
• Processed incoming alerts and client cases efficiently.
• Utilized Q Focus for data mapping, flagging issues, and implementing necessary actions.
• Collaborated on problem-solving initiatives to address client concerns.