Umesh Kumar Singh
Ara
Summary
Experienced logistics manager with over 11 years of demonstrated success in optimizing logistics operations and driving cost savings. Adept in leading large teams and implementing strategic initiatives to enhance operational efficiency. Proven track record in managing logistics for high-profile clients and achieving significant improvements in service levels and cost-effectiveness.
Overview
12
12
years of professional experience
Work History
Manager - B2C First Mile (FM) and Line Haul (LH) Operations
Xpressbees
Gujarat
06.2021 - Current
- Team Leadership: Spearheaded a team of 600+ members, handling the daily pickup, processing, and return of 2.5 to 3.2 lakh shipments across Gujarat.
- Operational Efficiency: Achieved a 97% on-time pickup completion rate by optimizing workflows and reducing dependencies on external factors.
- Cost Optimization: Negotiated cost-effective vendor rates, resulting in monthly savings and an increase in profitability.
- Line Haul (LH) Management: Managed LH operations for B2B and B2C shipments, ensuring seamless connectivity and timely delivery across India from the respective hub.
- B2B Shipments: Oversaw the connection and movement of B2B shipments within Gujarat, coordinating with various stakeholders to ensure timely and efficient delivery.
- Performance Metrics: Improved service levels by conducting weekly performance reviews, addressing gaps, and implementing corrective actions.
- Strategic Planning: Deployed manpower and resources efficiently to meet monthly projections, maintaining a balance between operational capacity and cost-effectiveness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Manager - B2B/B2C FM Operations
Delhivery Limited
West Bengal
03.2017 - 05.2021
- Client Management: Managed logistics operations for key clients such as Amazon, Nykaa, and Tata Motors, ensuring timely pickups and delivery of shipments.
- Cost Savings: Negotiated with vendors to secure favorable rates, saving significant costs on logistics operations.
- Reduced costs by 15% through strategic vendor management.
- Process Improvements: Conducted daily root cause analyses to identify and resolve shipment issues, leading to a 20% reduction in operational breaches.
- Team Leadership: Led a 200-member team, optimizing workflows and improving overall productivity.
- Line Haul Coordination: Coordinated LH operations for B2B shipments, ensuring efficient transit and delivery across West Bengal.
- Performance Tracking: Implemented tracking systems to monitor shipment processing times and improve turnaround times.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Track n Trace Team Member
Delhivery PVT LTD
01.2015 - 03.2017
- Issue Resolution: Managed escalated shipment pickups and deliveries, achieving a 95% on-time delivery rate and reducing customer complaints
- Customer Focus: Ensured the timely resolution of client issues, leading to a 50% decrease in unresolved cases
Quality & Process Improvement Team Member
Delhivery PVT LTD
04.2013 - 02.2015
- Cash Management: Coordinated cash collection and reconciliation processes, reducing discrepancies by 25% and ensuring timely deposits.
- Customer Support played a crucial role in resolving escalated customer and client issues, enhancing satisfaction rate.
- Process Optimization: Identified areas for improvement in cash handling and shipment tracking, resulting in a more efficient and reliable logistics process.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
Education
Bachelor of Science (BSc) - Information Technology
NIIT
New Delhi01.2011
Higher Secondary Certificate (HSC) -
S.M.T College
Ara, Bihar01.2008
Secondary School Certificate (SSC) -
Karari High School
Bihar01.2006
Skills
- Logistics Management
- Team Leadership
- Cost Optimization
- Process Improvement
- Client relations
- Vendor negotiation
- Performance Analysis
- Customer Support
- Line Haul Management
- Operations Management
Accomplishments
- Star of the Month Award: Recognized for exceptional contributions to customer support and operational efficiency.
- Certificate of Appreciation: Awarded for significant improvements in facility security and logistics processes.
- Successfully negotiated vendor contracts, resulting in a 15% reduction in logistics costs.
Personal Information
Date of Birth: 04/09/91
Father'sname
Mr. Nand Jee Singh
Timeline
Manager - B2C First Mile (FM) and Line Haul (LH) Operations
Xpressbees
06.2021 - Current
Manager - B2B/B2C FM Operations
Delhivery Limited
03.2017 - 05.2021
Track n Trace Team Member
Delhivery PVT LTD
01.2015 - 03.2017
Quality & Process Improvement Team Member
Delhivery PVT LTD
04.2013 - 02.2015
Bachelor of Science (BSc) - Information Technology
NIIT
Higher Secondary Certificate (HSC) -
S.M.T College
Secondary School Certificate (SSC) -
Karari High School
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