Ms office
UMESH NAIR
Operation Executive
TRICHUR
Overview
12
12
years of professional experience
2
2
Languages
Work History
Operations Executive
Kerala Roadways Pvt Ltd
Bangalore , Karnataka
08.2018 - 02.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as Number pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated on operational support tasks to achieve common goal.
- Developed operational processes to help organization adapt to market change.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Tended to urgent correspondence to facilitate communication or resolution.
Office Assistant
Chef Mart Foodsstaff Trading LLC
03.2013 - 05.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Merchandise Associate
T . Choithram&Sons
03.2015 - 03.2017
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Used pallet jacks to move and position merchandise.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Rotated manufacturer products.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Created attractive displays to promote items.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
Education
Economics
05.2002
Skills
Excellent driving record
Route deliveries
Warehouse Logistics
Loading and unloading
Warehouse environment safety
Cost reduction
Operations support
Labeling and boxing
Leadership and team building
Order picking and processing
Purchase order verification
Operations management
Team leadership
Capital spending
Process improvements
Strategic planning and execution
Operational excellence
Problem-solving aptitude
Time management
Interpersonal skills
Decision-making
Problem-solving abilities
Customer service management
Software
Tally
Timeline
Operations Executive - Kerala Roadways Pvt Ltd
08.2018 - 02.2025
Merchandise Associate - T . Choithram&Sons
03.2015 - 03.2017
Office Assistant - Chef Mart Foodsstaff Trading LLC
03.2013 - 05.2014
University Of Calicut - , Economics