Ms office
UMESH NAIR
Operation Executive
TRICHUR
Overview
12
12
years of professional experience
2
2
Languages
Work History
Operations Executive
Kerala Roadways Pvt Ltd
Bangalore , Karnataka
08.2018 - 02.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as Number pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated on operational support tasks to achieve common goal.
- Developed operational processes to help organization adapt to market change.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Tended to urgent correspondence to facilitate communication or resolution.
Office Assistant
Chef Mart Foodsstaff Trading LLC
03.2013 - 05.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Merchandise Associate
T . Choithram&Sons
03.2015 - 03.2017
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Used pallet jacks to move and position merchandise.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Rotated manufacturer products.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Created attractive displays to promote items.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
Education
Economics
05.2002
Skills
Excellent driving record
undefinedSoftware
Tally
Timeline
Operations Executive - Kerala Roadways Pvt Ltd
08.2018 - 02.2025
Merchandise Associate - T . Choithram&Sons
03.2015 - 03.2017
Office Assistant - Chef Mart Foodsstaff Trading LLC
03.2013 - 05.2014
University Of Calicut - , Economics