Umesh S
Bengaluru
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
Work History
Engineer - ServiceNow Development
Avantor
Coimbatore
03.2022 - Current
- Hands-on expertise in implementing and managing IT processes on ServiceNow, including Incident Management, Problem Management, Change Management, Major Incident, Customer Service, HR Catalog (with Workday integration), Auto Assignment, Service Catalog, and other core modules.
- Experience in integrating Saviynt Identity Governance with ServiceNow to streamline identity and access management processes.
- Skilled in configuring and customizing ServiceNow modules, such as Incident Management, Change Management, Problem Management, and Service Catalog, to meet business needs and improve operational efficiency.
- Proficient in developing custom forms, workflows, business rules, and client scripts to optimize processes and align them with organizational requirements.
- Experienced in gathering and documenting business requirements, acceptance criteria, and other key artifacts, following SDLC methodologies to ensure smooth project execution within ServiceNow.
- Proposed and developed a cost-effective email approval system, significantly reducing expenses related to acquiring approval licenses.
- Expert in integrating ServiceNow with third-party tools and applications, including monitoring systems and external databases, using REST and SOAP APIs to ensure seamless data flow and process automation.
Engineer - ServiceNow Administration and Support
Avantor
06.2019 - 02.2022
- Managed user access and permissions, including creating and maintaining user accounts, roles, and groups to ensure appropriate access controls and security.
- Configured Single Sign-On (SSO) and integrated external authentication systems, enabling secure and seamless user login and access.
- Monitored ServiceNow instance performance, ensuring high availability and optimal system performance to meet business needs.
- Administered regular platform upgrades, patches, system clones, and data backups, ensuring system health, reliability, and compliance with organizational standards.
- Developed and maintained custom reports and dashboards to track key performance indicators (KPIs) and system usage, providing valuable insights for stakeholders.
- Delivered data-driven insights to stakeholders, empowering informed decision-making and supporting continuous improvement initiatives.
- Provided L1/L2 support for troubleshooting ServiceNow-related issues, ensuring quick resolution of incidents and minimizing operational downtime.
- Conducted root cause analysis for recurring issues and implemented long-term solutions to enhance platform stability and reduce future disruptions.
Software Engineer
DCIS.Net
01.2014 - 06.2019
- Core Java: Strong understanding of Java fundamentals, including syntax, data types,
operators, and control structures. - Java Frameworks: Experience with popular frameworks such as Spring & Hibernate.
Web Development: Knowledge of web technologies (HTML, CSS, JavaScript) and frameworks like Spring MVC or Java EE. - Version Control Systems: Proficiency in using Git for version control and collaboration. Development Tools: Experience with IDEs like IntelliJ IDEA or Eclipse, and build tools like Maven or Gradle.
- Database Management: Familiarity with SQL and databases (MySQL, PostgreSQL, Oracle) and ORM tools like Hibernate.
- Testing: Understanding of unit testing (JUnit, Mockito) and test-driven development (TDD).
- APIs: Knowledge of RESTful and SOAP web services for integrating with external systems.
SEO Analyst
DCIS.Net
05.2013 - 01.2014
- Developed targeted link-building campaigns to drive relevant referral traffic and improve domain authority.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
- Collaborated with cross-functional teams to develop a cohesive digital marketing strategy incorporating SEO principles.
Education
Master of Science - Software Systems
CMS College of Science & Commerce
Coimbatore, India05-2012
Skills
- JavaScript & Scripting
- ITSM
- Integrations
- Communication & Planning
- Project Management
- API Integration & Web Services
- Database Management & Querying
- Debugging & Troubleshooting
Hobbies
- Car restoration
- Car photography and Videography
- Road trips
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Timeline
Engineer - ServiceNow Development
Avantor
03.2022 - Current
Engineer - ServiceNow Administration and Support
Avantor
06.2019 - 02.2022
Software Engineer
DCIS.Net
01.2014 - 06.2019
SEO Analyst
DCIS.Net
05.2013 - 01.2014
Master of Science - Software Systems
CMS College of Science & Commerce
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