Umesh Sawant
Dombivli
Summary
Knowledgeable Operations leader with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Motivated leader who brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of operational practices and market conditions.
Results-oriented and bringing expertise in day-to-day operations management. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Dynamic and performance-driven business professional with high integrity, strong work ethic and good leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Infinx Services Pvt. Ltd
Mumbai
2009.10 - Current
- Handling quality, turnaround time, productivity, cost management, gross margins, and client servicing.
- Prepared detailed reports outlining operational results on a regular basis.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Developed and maintained client relationships to grow business and improve account retention.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Worked with management team to develop operational goals aligned with business strategy.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Managed day-to-day operations of a large staff. (Maximum 1200, including 4 locations).
- Provided leadership and guidance to subordinate managers and supervisors.
- Improved productivity initiatives, managing budgets and accounts.
- Delegated work to staff, setting priorities and goals.
- Contributed to organizational strategic direction to improve products and services.
- Enhanced customer service and satisfaction through policy and procedural changes.
Quality Analyst
CBay Systems Private Ltd
Mumbai
2006.05 - 2009.09
- Implemented corrective actions when necessary to improve overall quality in medical transcription services.
- Conducted regular audits of sub-centres to evaluate performance against agreed upon standards.
- Assisted in the development of Quality Assurance procedures and protocols.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
- Monitored production processes for accuracy and conformance to established standards.
- Compiled reports detailing findings from quality assurance activities.
- Analyzed customer complaints regarding service issues and provided solutions as needed.
- Provided thorough documentation on all quality control activities and results.
Group Lead
Godrej Global Solutions Ltd
Mumbai
2004.06 - 2006.04
- Managed a team of 20 to deliver and achieve customer SLA's.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Created detailed reports on project progress, status updates, and other metrics.
- Maintained high accuracy rate on daily production of completed reviews.
- Ensured timely completion of assigned projects by setting deadlines for team members.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Developed and implemented new medical transcription policies and procedures.
- Provided feedback on employee performance during annual reviews or disciplinary actions.
Education
Bachelor of Commerce -
CMJ University
Meghalaya2013-06
Secondary School Certificate -
Adarsha Vidyalaya High School
Mumbai1998-06
Skills
- Strategic Planning
- Process Improvement
- Capital Spending
- Risk Mitigation
- Strategic Planning and Execution
- Operations Oversight
- Leadership Training
- Process Improvements
- Cost Control
- Business Management
- Resource Allocation
- Financial Controls Implementation
- Performance Analysis
- Employee Development
- Customer Service Management
- KPI Tracking
- Revenue Generation
- Performance Improvement
- Customer Retention
- Team Leadership
- Performance Evaluation and Monitoring
- Change Management
Affiliations
- Strong interest in sports especially Cricket and Tennis. Sachin Tendulkar and Rafael Nadal (Spain) are my idols.
- Artist by heart and love to write and act in one-act plays. Associated with theater groups
- Love for driving.
Accomplishments
- Leadership award of the year received from the current organization in 2022.
- Certified NLP practitioner from NLP Guru - Vikram Dhar
- Project management workshop through Elephant Connect
Certification
- Lean six sigma green belt from Intertek
- Certified NLP practitioner
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Timeline
Director of Operations
Infinx Services Pvt. Ltd
2009.10 - Current
Quality Analyst
CBay Systems Private Ltd
2006.05 - 2009.09
Group Lead
Godrej Global Solutions Ltd
2004.06 - 2006.04
Bachelor of Commerce -
CMJ University
Secondary School Certificate -
Adarsha Vidyalaya High School
- Lean six sigma green belt from Intertek
- Certified NLP practitioner
Similar Profiles
Umesh SawantUmesh Sawant
Director of Operations at Infinx Services Pvt. LtdDirector of Operations at Infinx Services Pvt. Ltd
Vinit ParekhVinit Parekh
Infrastructure Architect at Infinx Services Pvt Ltd.Infrastructure Architect at Infinx Services Pvt Ltd.
PRATIK TETGUREPRATIK TETGURE
Sr. Team Lead at Infinx Services PVT LTDSr. Team Lead at Infinx Services PVT LTD