UMESH SHAH
Finance and Accounting
Hyderabad,TS
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. 18+ years of diverse experience in Retail, Mobility, Pharma, and business financial software sectors. Recognized for exceptional accuracy and timeliness , Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Senior Manager
Genpact India Pvt Ltd. Hyderabad. Client – Ahold Delhaize
03.2014 - Current
- Handling a team of 60+ accounts payable (AP) for trade (good for resale), AP cost (goods not for resale), and bank payment processes. Assigned the responsibility of handling business deliveries to ensure zero surprise operations, daily MIS reporting processes, and supervision of reporting clerks. Preparation of P2P dashboard and assigned responsibility for branding.
- Coordinating with the transition, learning and development team. Preparing & collating data from various sources and preparing weekly/monthly for client governance & internal Management review calls.
- Responsibilities
- Leading team of 60 FTEs who is supporting Accounts payable comprising of 3 Managers, 2 Asst managers & 3 team leads.
- Looking into overall operations, People management, Client Management.
- Ensuring the agreed SLAs are met, Leading Client governance & steering committee meetings and driving standardization opportunities.
- Ensuring Compliance to Client Policies and Regulatory Controls along with Internal Policies and Controls.
- Perform Internal audits and report out observations to management.
- Liase with Robotic process automation team on developing BOTs. Review the solution design document, provide sign off. Review & suggest control to be put in place to manage risk.
- European Retail giant - Netherlands, Serbia, Czech & Romania
- Provide L1 support for BOTS and raise JIRA tickets for L2 support, follow-up and fix issue as per TAT
- Adherence to Internal Controls set by External/Internal Auditors (KPMG and PWC audits for both Genpact & Client yearly audits).
- Leading & Motivating Team members on new improvement ideas generating Productivity, Staffing, scheduling, Cross Training, driving the team's performance.
- Employee Performance Management and Feedback & Screening of candidates
- Liaising with FP&A and Clients on Billing/Receivables follow up for the project
- Key Results:
- Managing accurate and timely processing of up to 1, 20, 000 invoices and payment of £20BN per year for large, multi-site organizations. Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various issues.
- Right first-time transition: - Successful completion of 20 FTE worth of process from Krakow to Hyderabad.
- Successfully delivered productivity targets of 12 FTEs through Robotics process automation, IQ bots, process automation & Continuous improvement ideas.
- Mentor of Xcelerate idea (in-house CI competition) – 255 ideas submitted through various workshops, first team to achieve in the organization.
- Green Belt certified - Successful implementation of Open item reconciliation project AR module to have on time reconciliation sales VS receipt reconciliation , enabled productivity efficiency of 2 FTE's
- Recipient of prestigious “Silver Award” 3 times consecutively for the year 2018, 2019 & 2022 for excelling in the operational deliverables, meeting financial targets and performing First time right transitions from Krakow (Poland) to Hyderabad.
- Led cross-functional teams to streamline operational processes, resulting in enhanced efficiency and improved service delivery timelines.
- Developed and implemented strategic initiatives to optimize supply chain management, driving significant reductions in operational costs.
- Spearheaded the integration of advanced analytics tools, enabling data-driven decision-making and improved performance tracking across departments.
- Mentored junior managers on best practices in operational management, fostering a culture of continuous improvement and professional development.
- Collaborated with key stakeholders to align business objectives, ensuring that operational strategies supported overall company goals and customer satisfaction.
- Conducted comprehensive market analysis to identify trends, leveraging insights to drive strategic planning and resource allocation effectively.
Team Lead
Genpact India Pvt ltd. Hyderabad. Client – Dr. Reddy's Laboratories Ltd
06.2012 - 11.2014
- Working in Genpact as Management Trainee (Team leader) from 1st June, 2012 (DRL outsourced Finance activities to Genpact from 1st June 2012)
- India& North America region
- Organization: Dr. Reddy's Laboratories Ltd.
- Designation : Junior Manager
- Duration : Oct 2011 to till date
- Department : North America Finance
- Company Profile: Dr Reddy's Inc. is a 100% subsidiary of Dr. Reddy's Laboratories Ltd established in 2000 to manage business operations in North America for API (Active Pharma Ingredient), CPS (Custom Pharma services) & Generics business units. North America constitutes 60% of total revenues of Dr. Reddy's.
- Key Results:
- Heading a team of 3 members and handling the responsibilities in respect of Accounts payable (P2P).
- Handling month closure activities.
- Identifying and making provision for pending invoices at month end.
- Reviewing and approving the STO ( stock transfer orders) as per the BU requirement
- Reviewing and approving the PO ( Purchase Orders) on Non-DRL Group vendors.
- Preparing Bank Reconciliation Statement (BRS) at the end of month.
- Ensuring receipt of goods are in accordance with the purchase order.
Team Lead
Genpact India Pvt ltd. Hyderabad. Client – Symantec Software India PVT LTD
01.2009 - 05.2012
- Associated with Symantec Software India Pvt Ltd – GL and Accounts Payable Process from Jan'09 M/s. Symantec Software India Pvt Ltd is a Global client of GENPACT, it is a leading organization involved in providing Software services for CORPORATE CLIENTS & Individuals.
- Transition Period & Key results
- On Job Training to Pune (Symantec Software India Pvt Ltd) for Transition of Indian Accounts Payable Process for duration of 4 months. Trained on Oracle 11i Software.
- Prepared SOP and process maps for Expense reporting process and on reconciliation of employee travel advance.
- Handling Generic Mailbox: Handling Suppliers queries through calls and e-mails updating the status to the leadership team about the inflow and outflow of the mails.
- Preparation Of Dash board with the data available and presenting to the client for inflow review
- USD Payments: One of the critical payments, as per FEMA (Foreign Exchange Management Act) needs to make the payment to the suppliers outside India.
- Taking care of Expense Reporting Part and AP invoices to be processed within the TAT
- Responsible for Raising MPR (Manual Payment Request) i.e., Cheque, Wire & Demand Draft on critical payments for Vendor and also for Government payment ( TDS , Service Tax , Interns' TDS payment , Vat )
- Responsible to do the Weekly Soft Close for all India Entities Taken online WebEx training from the client for the different processes related to Global Expense Process
- Project Initiated for the recovery of the cash advances given to the employee for the foreign travel, amount of 2 MN INR in span of 3 month or settled against the expenses.
- APC Region
Accounts Payable Executive
Genpact India Pvt ltd. Hyderabad. Client – Cartus
03.2006 - 12.2008
- Associated with CARTUS – VENDOR PAYMENTS PROCESS, it is an Accounts Payable Process for March ‘06 to Dec ‘08. M/S. CARTUS is a client of GENPACT, it is a leading organization involved in providing relocation related services for CORPORATE CLIENTS. It serves 2/3rd of Fortune Companies.
- Process Trainer: Training the new hires, Conducting PKTs (Process Knowledge Tests) for the entire team. Providing refresher sessions as per scored obtained by team and is responsible to increase the conceptual knowledge of the team members.
- Responsible for getting invoices paid well within due date by the Analysts through robust queue management and work allocation to team members
- Part of the transition team which successfully transitioned the Mobility service agency process from CARTUS to GENPACT.
- Prepared Standard Operating Procedure document, which includes all the training given to the team by clients. A ready manual that shows knowledge transfer from client to Genpact team.
- Received appreciation mails from client as well as our senior Leadership team for my boundrylessness nature towards my work and maintaining accuracy level.
- Has been awarded Spot Award June 06 in consideration with the contribution made to the first transition.
- Has been awarded Bronze Award in Nov 06 for handling multiple activities, (International and VAT audits with 98% accuracy, NHX Vendor Mail Box and QC) and holds strong subject knowledge in two subs processes (NHCC /TL & Misc. Invoices) and also in active participation in stabilization the Other Invoice process in a short span of 03 months.
- Has been awarded Bronze Award from Mail training team for taking up the training and maintaining the invoice volumes by distributing it to the team and processing highest number of invoice.
- Has been received many client appreciation for the quality work done and getting done the knowledge GAP with the vendors and clients
- Prepared SOP for the VAT invoices and in turn trained the new hire team with all the new procedures and done a quality check
- North America Region
Education
PGDBM - Finance
INSTITUTE OF MANAGEMENT TECHNOLOGY
GhaziabadB.Com -
Pragathi Maha Vidyalaya
Skills
Functional expertise
End-to-end accounts payable management
Financial transaction supervision
Payment processing authorization
Cash flow forecasting
Account reconciliation expertise
Data organization and KPI tracking in spreadsheets
Records Organization & Management
ERP, EDI & Oracle & SAP
Performance metrics evaluation
People, Projects & initiatives
FMEA
AP Robotic Process Automation – Automation Anywhere
Process excellence- Operational CI lead
Six sigma quality Certification Green belt
Teambuilding & Staff Supervision
Performance review and coaching
Reconciliation - projects
IQ bots/ Exceptional Analyzer
Transition & Transformation experience
Accounts payable management
Client governance
Internal controls
Process automation
Robotic process automation
MIS reporting
Risk management
Stakeholder engagement
Training and development
Talent development
Operations management
Resource allocation
Operations planning
Cross-functional team coordination
Troubleshooting and problem resolution
Logistics operations management
Influencing and negotiating
Teamwork and collaboration
Problem-solving abilities
TECHNOLOGY SUMMARY
- MS Office (Word, Excel, PowerPoint)
- Oracle & SAP
- People soft
- Coupa
- TRAX
- Navision EDI Systems
- SWAPS
- Concur
- ING Portal
Timeline
Senior Manager
Genpact India Pvt Ltd. Hyderabad. Client – Ahold Delhaize
03.2014 - Current
Team Lead
Genpact India Pvt ltd. Hyderabad. Client – Dr. Reddy's Laboratories Ltd
06.2012 - 11.2014
Team Lead
Genpact India Pvt ltd. Hyderabad. Client – Symantec Software India PVT LTD
01.2009 - 05.2012
Accounts Payable Executive
Genpact India Pvt ltd. Hyderabad. Client – Cartus
03.2006 - 12.2008
PGDBM - Finance
INSTITUTE OF MANAGEMENT TECHNOLOGY
B.Com -
Pragathi Maha Vidyalaya