Umesh Shankar
Bengaluru
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Engineer - ServiceNow Developer
Avantor
06.2019 - Current
- Gained hands-on experience implementing various IT processes on ServiceNow, including Incident Management, Problem Management, Change Management, Major Incident Management, Customer Service Module, Auto Assignment, HR Catalog with Workday integration, Service Catalog, and other modules.
- Utilized Active Directory integration to maintain CMDB and all configuration items without discovery, resulting in significant cost savings.
- Proposed and developed email approval system that reduced costs associated with acquiring approval licenses.
- Participated in development of KPIs and performance metric reports using ServiceNow Performance Analytics module.
- Experienced in managing system upgrades and cloning environments.
- Skilled in designing workflows and utilizing Flow Designer.
- Proficient in gathering and documenting requirements, acceptance criteria, and other artifacts following SDLC methodologies within ServiceNow.
Web Application Developer
Dot Com International Solutions Inc (DCIS.Net)
05.2014 - 06.2019
- Core Java: Strong understanding of Java fundamentals, including syntax, data types, operators, and control structures.
- Object-Oriented Programming (OOP): Proficiency in OOP principles like inheritance, encapsulation, polymorphism, and abstraction.
- Java Frameworks: Experience with popular frameworks such as Spring & Hibernate.
- Web Development: Knowledge of web technologies (HTML, CSS, JavaScript) and frameworks like Spring MVC or Java EE.
- Database Management: Familiarity with SQL and databases (MySQL, PostgreSQL, Oracle) and ORM tools like Hibernate.
- Version Control Systems: Proficiency in using Git for version control and collaboration.
- Development Tools: Experience with IDEs like IntelliJ IDEA or Eclipse, and build tools like Maven or Gradle.
- Testing: Understanding of unit testing (JUnit, Mockito) and test-driven development (TDD).
- APIs: Knowledge of RESTful and SOAP web services for integrating with external systems.
SEO (Search Engine Optimization)
Dot Com International Solutions Inc (DCIS.Net)
05.2013 - 01.2014
- Keyword Research: Understanding how to find relevant keywords that potential customers are searching for.
- On-Page Optimization: Knowing how to optimize website content, including titles, meta descriptions, headers, and images.
- Technical SEO: Familiarity with website architecture, mobile optimization, site speed, and indexing issues.
- Analytics: Proficiency in using tools like Google Analytics and Search Console to track performance and make data-driven decisions.
Education
M.Sc. Software Systems - Software Engineering
CMS College of Science And Commerce
Coimbatore05.2012
Skills
- Service Oriented Architecture / Web Services – SOAP / REST
- Web Technologies - React js, HTML, CSS, Javascript and JQuery
- Markup Languages - XML and JSON
- ITSM
- Software Development
- Project Estimation
- Programming Languages
- Project Planning
Certification
- Certified Android application developer
Timeline
Engineer - ServiceNow Developer
Avantor
06.2019 - Current
Web Application Developer
Dot Com International Solutions Inc (DCIS.Net)
05.2014 - 06.2019
SEO (Search Engine Optimization)
Dot Com International Solutions Inc (DCIS.Net)
05.2013 - 01.2014
M.Sc. Software Systems - Software Engineering
CMS College of Science And Commerce
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