Umesh Shelake
Pune
Summary
Skilled customer service professional dedicated to bettering the customer experience with reliable product education, timely assistance, approaching issues with analytical mindset. Enthusiastic individual who enjoys working with people. Passionate about creating organizational success and bettering brand reputation through serving customers well.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Analyst
Raush Constructions LLP
Pune
12.2022 - Current
- Searching, Evaluation of E Tenders from Govt websites. Understanding the scope of work & Participate in bidding process.
- Preparing drafts and documents as per tender terms & conditions, closely monitor progress of tender.
- Prepare MIS report of tender received, participated & success rate, maintain database.
- Communicate & Negotiate with various parties, understand their concern and effectively deliver the solution, closely monitor the daily progress report of project executions.
Online Business Analyst
Atidiv India Pvt Ltd
Pune
06.2021 - 12.2022
- Research & Update business information for leading US based online review site.
- Review business content and edits, approves or reject the information before online publishing.
- Accept/Reject business by applying logic to keep client website updated.
- Ensure all information for listed business is available on the website for end user.
- Escalation of user content issues and questions, relevant information to concerned department.
Senior Customer Service Representative
SAS FILTERATION TECHNOLOGY
Pune
06.2018 - 04.2019
- Acted as s single point of contact for assigned customer, managed entire order life cycle to ensure orders are processed on time.
- Provided technical support to customers via phone, email, and chat.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Senior Associate
Exl Service.com (I) Pvt Ltd
Pune
06.2010 - 06.2014
- Responsible for work allocation for team and ensuring completed within TAT.
- Maintained customer service and quality standard by following client procedures and processes.
- Achieved given daily target with efficiency, accuracy.
- Attended client calls every week and gave suggestion to improve.
Education
Bachelor of Science - Biotechnology
Biotechnology College Wadala
Solapur04-2008
Skills
- Communication & Team work
- Customer support & Order Management
- Ability to work under pressure & Multitasking
- MS office, Drafting and email writing
- Good Analytical skill, Internet skill, comprehension & Typing
- Flexible, open to learn new things
Accomplishments
- Successfully uploaded 100 plus e tender without single rejection.
- Rewarded for meeting quality and productivity consistently.
Languages
kannada
First Language
English
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Enrolled for various NISM Certification Course.
Timeline
Senior Analyst
Raush Constructions LLP
12.2022 - Current
Online Business Analyst
Atidiv India Pvt Ltd
06.2021 - 12.2022
Senior Customer Service Representative
SAS FILTERATION TECHNOLOGY
06.2018 - 04.2019
Senior Associate
Exl Service.com (I) Pvt Ltd
06.2010 - 06.2014
Bachelor of Science - Biotechnology
Biotechnology College Wadala