Summary
Overview
Work History
Education
Skills
Certification
Data Science - Internship | Oct 23 - Dec 23
Extracurricular Activities
Timeline
Generic
Umesh Singh

Umesh Singh

Sr. Business Analyst

Summary

9+ years of experience in product delivery management with large fortune 1000 clients and new-age companies across India and Globally. Expertise in developing and executing product strategies to drive customer engagement and increase revenue for marque clients in banks and hospitality domain . Adept at working with cross-functional teams to provide business solution and improve decision - making with agile mindset

Overview

2026
2026
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Senior Business Analyst (On-Site Amadeus IT Group)

Alten Calsoft Labs
05.2024 - Current

Project: To develop central reservation managements system for marque clients globally

  • Developed user stories and acceptance criteria for system development, ensuring alignment with business requirements and regulatory standards.
  • API Documentation & Integration: Utilized Swagger to design and document RESTful APIs for seamless integration with multiple components and internal reservation systems, improving system interoperability by 20%.
  • Utilized Splunk to analyze logs from various reservation system components, enabling proactive issue detection and reducing system downtime by 20%.
  • Participated in PI Planning sessions, contributing to roadmap creation and ensuring that business requirements were accurately translated into actionable deliverables for development teams.
  • Maintained and updated Confluence pages related to technical specifications and user guides, ensuring that all documents were accurate, up-to-date, and aligned with current system functionality and user requirements.
  • Collaborate with product owners, developers, and stakeholders to define requirements and deliver effective solutions for pricing, inventory and reservation management features and enhancements.
  • Provide post-implementation support, including troubleshooting, training staff, and creating documentation.

Business Solution Analyst

Lentra AI Pvt. Ltd.
3 2021 - 9 2023

Project: To develop loan origination system for corporate lending clients including customer's on-boarding, KYC verification, credit underwriting, and loan disbursal

  • Refined product backlogs through relative weighing of lending feature, increased business value by 30%
  • Emphasized on working in agile way of delivery products resulted in increasing product delivery efficiency by 20%
  • Acted as a liaison between stakeholders delivering 10+ lending features intact with product vision
  • Conducted root cause analysis to identify and fix issues during KYC verification, eligibility criteria, and loan reconciliation process
  • Worked with stakeholder on designing product roadmap for new-age NBFC , reduced technical debt by 40%
  • Implemented user story mapping technique and written acceptance criteria for prioritization and estimation of deliverables
  • Documented functional requirements doc (FRD), business requirement doc (BRD), requirements traceability matrix (RTM) and designable business rules

Sr. Application Engineer

Excelpoint Systems India Pvt Ltd
01.2018 - 01.2020

Project: Developed lead management system (LMS) to manage lead life cycle (lead capture to deal closing) for B2C clients

  • Collaborated with multidisciplinary teams to design REST API schema for complete lead management lifecycle
  • Analyzed historical lead funnel data to segregate leads from awareness to prospecting, led to decrease in lead churn by 20%

Application Engineer

Excelpoint Systems Pvt Ltd
06.2014 - 12.2017

Project: To design and implement product strategy for fortune 1000 vendor in smart card payment system throughout PAN India

  • Worked with stakeholders to implement qualitative and quantitative research to define product vision and client engagement
  • Performed GAP Analysis and competitor analysis to strengthen the products offerings

Education

MBA - General Management

IIM Shillong
01.2020 - 03.2021

B. Tech, Electronic & Communication Eng. -

FET-GKV, Uttarakhand
Haridwar
06.2010 - 05.2014

Skills

Cross-functional teamwork

Customer Engagement

Workflow Analysis

Problem Solving

Product Strategy Product Backlog Refinement

Business Requirements Gathering User story mapping

JIRA Confluence Ms Excel Tableau Splunk Git SQL R Python

Certification

Project Management Professional - PMI

Data Science - Internship | Oct 23 - Dec 23

Project: Building a machine learning model to predict increases in number of booking for multiple resorts

  • Applied statistical methods like hypothesis testing, ANOVA tests, for validating research findings
  • Performed data analysis using data mining technique to uncover insights and pattern in the data

Extracurricular Activities

  • Facilitated a case study-based mentorship program for new joiners at Lentra


Timeline

Senior Business Analyst (On-Site Amadeus IT Group)

Alten Calsoft Labs
05.2024 - Current

MBA - General Management

IIM Shillong
01.2020 - 03.2021

Sr. Application Engineer

Excelpoint Systems India Pvt Ltd
01.2018 - 01.2020

Application Engineer

Excelpoint Systems Pvt Ltd
06.2014 - 12.2017

B. Tech, Electronic & Communication Eng. -

FET-GKV, Uttarakhand
06.2010 - 05.2014

Project Management Professional - PMI

Certified Scrum Product Owner (CSPO) - Scrum Alliance

Agile – forage

Business Solution Analyst

Lentra AI Pvt. Ltd.
3 2021 - 9 2023
Umesh SinghSr. Business Analyst