Umesh Singh

Project: To develop central reservation managements system for marque clients globally

• Developed user stories and acceptance criteria for system development, ensuring alignment with business requirements and regulatory standards.
• API Documentation & Integration: Utilized Swagger to design and document RESTful APIs for seamless integration with multiple components and internal reservation systems, improving system interoperability by 20%.
• Utilized Splunk to analyze logs from various reservation system components, enabling proactive issue detection and reducing system downtime by 20%.
• Participated in PI Planning sessions, contributing to roadmap creation and ensuring that business requirements were accurately translated into actionable deliverables for development teams.
• Maintained and updated Confluence pages related to technical specifications and user guides, ensuring that all documents were accurate, up-to-date, and aligned with current system functionality and user requirements.
• Collaborate with product owners, developers, and stakeholders to define requirements and deliver effective solutions for pricing, inventory and reservation management features and enhancements.
• Provide post-implementation support, including troubleshooting, training staff, and creating documentation.

Project: To develop loan origination system for corporate lending clients including customer's on-boarding, KYC verification, credit underwriting, and loan disbursal

• Refined product backlogs through relative weighing of lending feature, increased business value by 30%
• Emphasized on working in agile way of delivery products resulted in increasing product delivery efficiency by 20%
• Acted as a liaison between stakeholders delivering 10+ lending features intact with product vision
• Conducted root cause analysis to identify and fix issues during KYC verification, eligibility criteria, and loan reconciliation process
• Worked with stakeholder on designing product roadmap for new-age NBFC , reduced technical debt by 40%
• Implemented user story mapping technique and written acceptance criteria for prioritization and estimation of deliverables
• Documented functional requirements doc (FRD), business requirement doc (BRD), requirements traceability matrix (RTM) and designable business rules

Project: Developed lead management system (LMS) to manage lead life cycle (lead capture to deal closing) for B2C clients

• Collaborated with multidisciplinary teams to design REST API schema for complete lead management lifecycle
• Analyzed historical lead funnel data to segregate leads from awareness to prospecting, led to decrease in lead churn by 20%

Project: To design and implement product strategy for fortune 1000 vendor in smart card payment system throughout PAN India

• Worked with stakeholders to implement qualitative and quantitative research to define product vision and client engagement
• Performed GAP Analysis and competitor analysis to strengthen the products offerings