UMESH SOBTI

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Mentored junior staff members for skill development and career progression within the organization.
• Managed budgets effectively with reduction of 5% in Annual expenses and enhanced Productivity of 5%.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Increased customer satisfaction with timely project deliveries and seamless communication.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
• Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
• Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
• Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
• Implemented risk management framework, mitigating potential threats to project success and company operations.
• Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Managing Complete Warehouse Operational improvements with over 600+ Direct Employees and 1200 + Outsourced employees.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
• Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
• Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
• Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
• Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Contributing to the conceptualization and implementation of robust strategies to ensure smooth operations, projects, training for overall freight forwarding and supply chain operations of the organization.
• Managing all shipments, freight movements as well as liaising with customers while effectively managing custom related queries and documentation functions to ensure they are efficiently dealt with team as per the compliances.
• Responsible for maintaining export control, regulatory compliance, recordkeeping, assisting in developing & managing the compliance program to include manuals, procedures, standard work instructions, and training.
• Overseeing the management of the day-to-day warehouse operations, according to the agreed corporate strategy in all aspects of the warehouse management business at the local & overseas level.
• Responsible for warehouse/cargo booking and maintaining seamless with agents for their local requirements.
• Maintaining high service standards & practices and exercised quality control in all areas of operations, raised systems & operations to peak performance levels through creative, hands-on leadership.
• Managed the responsibility for the execution and maintenance of agreed service levels.
• Facilitated support and secured all required quality certificate from apt national and global certification agencies like IATA, BSIB, TAPA etc.
• Eliminated risks by analyzing MIS and budget related details as well as reported variances.
• Establishing healthy business relations with clients & external associates for securing repeat business & long term loyalty and working towards solving their queries and complaints efficiently.
• Utilized benchmark analysis and continuous improvement methods to improve, develop, and evaluate existing operational systems and procedures.
• Administering key operating procedure and guidelines/workflow’s complying with the guidelines and competently maintaining highest standards of customer service giving preference to customer satisfaction & resolving their problems & concerns.

• Facilitated support business objectives as well as Assisted airline documentation operations depending on company vision, mission and values, as well as legal regulations through recommending and assisting documentation operations.
• Implemented objectives, policies and operating procedures that will provide an efficient Documentation services for customer Airlines.
• Ensured smooth run of operations by preparing and managing the departmental annual budgets and performs periodic cost and productivity analyses.
• Prepared resource, activities and software related solutions in line with IATA SGHA and airline customized requirements for all new business ventures.
• Formulated regulations for operations and submits them to the Chief Operating Officer for approval; prepares and publishes the related procedures upon the approval of regulations to declare them to all employees.
• Trained and mentored subordinates, delivered targets, monitored and evaluated subordinates’ performance and reported them to the hierarchy.
• Eliminated risks by handling the internal audits periodically of documentation department.
• Evaluated technology solutions to expand operational data management
• Made necessary contributions to the preparation of the Department budget; follows up and monitors monthly budget.
• Led briefing and de-briefing with Assistant Manager and all SPOC with day to day operations.
• Supervised complete Airline activities from Acceptance to timely delivery of built up units to airside..
• Briefing staff on the importance of IATA messaging, on time performance of flights & freighters.
• Ensured prior checks to be performed to maintain SAFETY like verifying UWS/NOTOC/LIR etc.
• Ensured Customs regulation to be met without any deviations like initial offloading /releasing and regularization of irregularities in Exports & Imports.
• Confirmed that the Read and Sign file must be acknowledged by all the staff for the relevant circulars as well as all the SOP like VAL/PHARMA/AVI/DGR to be followed without any deviation.
• Scrutinized functions of Assistant Export Manager, SPOC and brief them periodically about their responsibilities and discusses their performances on monthly basis.
• Safeguarded that all appropriate safety regulations are being followed both with regards to personal safety and safety of cargo.
• Maintained seamless coordination and liaison with freight forwarders/IATA Agents regarding their import & export irregularities reported in Import & Export Shipments if any.

• Consolidated vendors and renegotiated contracts to optimize costs.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.

º Implemented strategies of import division and policies in accordance with company’s vision, mission, values and legal procedures.

º Evaluated technology solutions to improve imports operational data management.

º Ensured that import units work in coordination with towards company goals; prepared and lead periodic coordination meetings for the realization of these goals; provides solutions or guidance in finding solutions to encountered operational problems in the implementation.

º Followed up and monitored the performance of personnel in import division, assessed those performances, provided leadership and guidance for the development of personnel by sharing personal experiences and knowledge in this process.

º Represented the company and its values in relationships with Government and regulatory authorities, Airline Customers, Freight forwarders and CHA’s, Export/ Import warehouses and other professional bodies.

º Joined meetings with Head of Operations, represents the company with various authorities (DIAL), government authorities, customs, external customers, and other regularity body members.

º Attended meetings with Head of Operations, represents the company with various authorities (DIAL), government authorities, customs, external customers, and other regularity body members.

º Joined the AOC & CAFAC meetings & ensure the implementation of the relevant feedback given by the customer.

º Led the alignment meetings with the internal departments (Exports, Procurement, and Security & IT).

º Ensured the proper deployment of the equipment & manpower in import activities and ensures the proper functioning of all the ancillary activities such cold storage, weighing scales etc.

• Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
• Responded to customs, customer and internal requests and notices about classification and documentation requirements to support import regulations.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Updated and maintained manuals and adhered to governmental regulations that affected product import.
• Supported import metrics around import functions and drove continuous performance improvements.
• Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.

• Managed overall Operation for Export/Import and perishable warehouses.
• Worked under shift basis pattern on 24X7 basis. Having more than 2000 + which includes both Celebi and vendor employees.
• Confirmed smooth functioning of Cargo terminal along with Team mates through recommending and assisting all cargo operations to support business objectives depending on company vision, mission and values, as well as legal regulations.
• Ensured all facilities in cargo terminal are in working condition and suitable action is taken for any irregularities or malfunctioning if observed.
• Ensured Customs regulation to be met without any deviations like initial offloading /releasing and regularization of irregularities in Exports & Imports.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Ensured compliance with all company policies, local regulations, and industry standards related to Cargo Warehouse operations.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.

• Provided exceptional customer service, addressing concerns promptly and professionally.
• Lead Team of 23 staff members with Handling of 14 Passenger Flights and 10 Cargo Freighters per week
• Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
• Evaluated team performance regularly, providing constructive feedback for continuous improvement.
• Facilitated incident debriefs, incorporating lessons learned into future plans and strategies.
• Enhanced operational efficiency by streamlining communication processes within the team.