Umesh Solanki
Operations Manager
Burari
Summary
Experienced manager with a track record of directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Analytical approach to business planning and day-to-day problem-solving consistently leads to streamlined processes and high-performing teams. Strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Manager Operations
NIRVASA Healthcare
11.2022 - Current
- Managing teams size of 120+ Advisors & 7 Team Leaders
- Working into healthcare domain (Sales & Customer Service)
- Leads Generations Campaign
- Hiring's
- Daily team meetings on the basis on performance & last day review
- Shrinkage & Attrition management
- Team Management
- Performance reviews of TL & Advisors Daily Weekly & Monthly
- Hourly basis team wise performance tracking
- Daily basis performance update in master file
Assistant Manager
Silaris Information LTD
06.2020 - 09.2022
- Product Trainings on different bank update and products
- Encash & FexiPay department (Sales campaign)
- Hiring's
- Daily team meetings on the basis on performance
- Training on the new bank products
- Shrinkage & Attrition management
- Team Management
Sr. Team Leader
PAISABAZAAR.COM
02.2019 - 05.2020
- Handled team size of 25 Advisors
- Credit cards sales campaign multiple banks
- Team roster Planning
- Team meetings on performance
- Live calls barging and feedback & Second voices
- Got award multiple times for consistent performer
- Daily sales status update in the master file
- Coordination with the banks and status update on the Master file
Process Developer
Genpact
03.2014 - 01.2019
- Debt collection of GE Capital bank (US Campaign)
- Customer service and offering them plans according to their needs
- Day's delinquency 90-180 day's collection
- Second voices
- Training on the new bank products
- New hire orientation and educating them about the process and plan used to offer
Education
BA - PROGRAMMING
DELHI UNIVERSITY
12TH - DELHI
CBSE GOVT SCHOOL
10TH - DELHI
CBSE GOVT SCHOOL
Skills
Strategic team guidance
Resource allocation management
Strategic decision-making
Employee performance evaluation
Team capacity building
Customer relationship management (CRM)
Staff management
Relationship building
Policy implementation
Documentation and reporting
Staff training and development
Sales management
Lead generation
Shift scheduling
Expectation setting
Employee onboarding
Revenue management
Problem-solving abilities
Multitasking
MS office
Adaptability and flexibility
Disclaimer
I declare that all the information in this application are correct and under my knowledge.
Personal Information
- Father's Name: Late Shri Rajeshwar Solanki
- Date of Birth: 03/03/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager Operations
NIRVASA Healthcare
11.2022 - Current
Assistant Manager
Silaris Information LTD
06.2020 - 09.2022
Sr. Team Leader
PAISABAZAAR.COM
02.2019 - 05.2020
Process Developer
Genpact
03.2014 - 01.2019
12TH - DELHI
CBSE GOVT SCHOOL
10TH - DELHI
CBSE GOVT SCHOOL
BA - PROGRAMMING
DELHI UNIVERSITY