Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Professional Statement
Job Skills
Hobbies and Interests
Disclaimer
Timeline
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UMESH SWALKA

UMESH SWALKA

New Delhi

Summary

I am optimist and self motivator. I believe that hard work and dedication is the only way to success. I am always ready to face any sort of difficulty and accept every challenge with open arms. I am also sensitive to other people's feelings and make every effort to please them. I am a good team worker and can work in-of the conditions. And last but not the least I would prove to be a contributing asset to the company.

Overview

13
13
years of professional experience

Work History

Assistant Front Office Manager

Justa Cliffend Hotel & Resort Spa Mashobra
10.2023 - Current
  • Created reports, presentations and other materials for executive staff.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.

Assistant Front Office Manager

Justa Hotel Gurgaon
04.2022 - 10.2023

Front Office Executive

The Orion Plaza
01.2019 - 12.2021

Senior Front Office Assistant

Amara Hotel
04.2012 - 12.2018

Front Office Assistant

The Connaught Hotel
01.2011 - 12.2011

Education

Bachelor of Arts -

Indira Gandhi National Open University
New Delhi, India
02.2015

Skills

  • Ability to learn things fast related to job
  • Guest check-in and out procedures
  • Staff Supervision
  • Customer Relations
  • Sales Support
  • Operations Management
  • Process Development
  • Hospitality services
  • Microsoft Office
  • Reservation handling
  • Room assignment coordination
  • Records Management
  • Inventory Control
  • Reservations assistance
  • Negotiation

Languages

Hindi
English

Personal Information

  • Father's Name: Sh. Indal Lal
  • Date of Birth: 01/08/1990
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Professional Statement

I am an extrovert, like to meet new people and learn something new from them. I am a flexible worker and I have the ability to speak clearly and to the point, which helps me to cope with difficulties. I have the ability to respond to the challenges. I am a learner and try to learn from my mistakes.

Job Skills

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Computes bill, collects payment, and makes change for Answers telephone in absence of telephone operator. Answers inquiries pertaining to hotel services, registration of guests.
  • Keep records of room availability and guests' accounts. Operates the front office computer system. Makes photocopies if needed guests.
  • Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone, to guest folio. Makes restaurant, transportation, or entertainment reservations for guests.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.

Hobbies and Interests

Ridding Bikes & Playing Cricket.

Disclaimer

I hereby declare that all the information is given above is true & best of my knowledge and belief.

Timeline

Assistant Front Office Manager

Justa Cliffend Hotel & Resort Spa Mashobra
10.2023 - Current

Assistant Front Office Manager

Justa Hotel Gurgaon
04.2022 - 10.2023

Front Office Executive

The Orion Plaza
01.2019 - 12.2021

Senior Front Office Assistant

Amara Hotel
04.2012 - 12.2018

Front Office Assistant

The Connaught Hotel
01.2011 - 12.2011

Bachelor of Arts -

Indira Gandhi National Open University
UMESH SWALKA