Umesha Kuliyadi

Transaction Network Services (TNS) is a multinational company specializing in payment processing, telecommunications, and data communication solutions for businesses and financial institutions.

• Facilitating daily scrum meetings, sprint planning sessions, sprint retrospectives, and release planning sessions.
• Conducting sprint planning sessions to align project goals and deliverables.
• Managing backlog prioritization to ensure timely task completion, and workflow efficiency.
• Collaborating with stakeholders to gather requirements and define project scope.
• Monitoring project progress, identifying risks, and facilitating necessary adjustments.
• Conducting regular reviews with stakeholders to ensure satisfaction with results.
• Collaborating with product owners to define product backlogs, and prioritize stories for upcoming sprints.
• Organizing demos at the end of each sprint cycle, so stakeholders can review progress made.
• Facilitating communication among cross-functional teams, such as development, QA, and operations.
• Tracking progress against timelines using JIRA.
• Tracking of resource time allocation, actual time spent, and variance. Take necessary action as needed.

Koch Industries is a privately held global organization with subsidiaries involved in manufacturing, trading, technology investments, and much more. Koch is one of America's largest private companies, with a presence in 50 countries. TNS (Transaction Network Services) is part of KOCH entities, which is a global provider of Infrastructure-as-a-Service (IaaS) solutions to the financial, communications, and payments markets.

As a supervisor, the following were my responsibilities.

• Led the payment team with a span of 20 people, consisting of the development and testing teams.
• Performance review and salary revision.
• Responsible for driving the various enhancement projects.
• Responsible for handling the POS, Patron terminals, and device configuration
• Coordination with various TNS global teams (U.S., France, Australia, Malaysia), and third-party vendors for POS terminal testing.
• Monitored employee productivity levels on a regular basis to identify areas for improvement.
• Strategy Development: Develop QA strategies tailored for payment systems, ensuring compliance, and security.
• Ensured all the best practices (test automation, security scans, deployment deliverables, PCI standard validation, etc.) are followed.
• Recruited, hired, trained, mentored, coached, and evaluated the staff.
• Advocate for high standards of quality and compliance in payment software by applying PBM principles and dimensions.
• Worked closely with TNS functional leads with respect to project status, team alignment, performance review, etc.
• Contributed to company-wide process transformation initiatives.
• Organized monthly Tech Talks, Innovation Jam.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Worked with management to create performance measurement, employee development and employee compensation strategies.

Worked with AT&T, a leading telecom service provider in the USA, and globally. Managed various responsibilities within the ordering section of the OSS system, a crucial application that interfaces with sales, workflow, provisioning, and billing.

As the Application Delivery Manager, I oversaw a team of forty members in the Service Delivery squad, which included both development and testing teams. I was fully responsible for managing enhancement projects and maintaining the ordering application. In addition to daily delivery activities, I also took on account-level initiatives. Here are some of my accomplishments:

• Align the team and develop the strategy based on the customer's priority.
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Collaborated closely with project management and client representatives on ongoing projects and feature enhancements.
• Worked with internal and external dependencies, including sales, provisioning, billing, and E2E workflow teams.
• Developed and maintained relationships with external stakeholders to ensure smooth project delivery.
• Took the lead in ensuring to run the security scans regularly and address the issue based on severity.
• Led account-level initiatives, such as Zero Touch Automation and Test-Driven Development.
• Successfully delivered a Java platform upgrade and data center migration.
• Implemented the Test-Driven Development (TDD) methodology within my development team.
• Involved in recruitment, performance evaluations, employee compensation, wellness and safety programs, and employee engagement efforts.
• Participated in campus hiring to attract top talent from universities.

• As an Onsite delivery manager, I worked at client location (NJ- USA) and functioned as a Single point of contact for entire application from the IBM perspective.
• Collaborated very closely with Client and product owner for various enhancement projects
• Participated in Project initiation (PI) meetings to get the feature/scope Insights
• Proposed various Ideas based on user pain points and demonstrated to COE group
• Represented IBM in client’s call and demonstrated the project features
• Co-ordinated with Offshore and onsite IBM team to work with the common Goal – Client is First
• Performed scrum master role for various projects
• Provided technical support for live production issues and E2E testing
• Actively involved in addressing the outages, Severity 1 production issues irrespective of time zone

• As Software Test Manager, I managed large testing team (around thirty member), Lead from the front for all testing activities to deliver the excellent quality of product to the client.
• Handled Unix to Linux migration activity for large application
• Conducted Migration activity, functionality test, Regression and performance test on Linux environment
• Analyze customer need, set delivery priorities, and make schedule adjustments to meet timely delivery of the projects
• Managing the Testing team and worked closely with development counterparts to ensure timely and quality deliverables to customer
• Reporting to senior management and customer on progress and issues
• With rich technical & application knowledge, I provided technical guidance to the team as needed
• Compiling test metrics for application and worked toward to meet SLA/SLO
• Set the work breakdown structure according to delivery requirements
• Planning, coordinating, and supporting User Certification Test during the code release to production
• Actively involved in technical work like, Scrum meeting, requirement reviews, E2E test support

• As a Software Tester/test lead, I worked on various enhancement project/features.
• Performed Onsite application support for Ordering domain
• Involved in Unix to Linux Migration. worked closely with Development team to resolve issue found during migration work
• Reviewed System Requirement prepared by System Engineers
• Carried Peer review of test plan and test case documents
• Spearheaded system test team in delivering defects free software to customer
• Conducted the team meeting to review the ongoing projects and concerns
• Performed Test case execution, Bug report, Status report to stake holder
• Provided technical support for E2E, UAT, UCT testing
• Conducted Demo/Walk-thru of the developed projects to Users