Umesh Chandra Pandey
New Delhi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Productive Cluster Manager with over 12 years of experience. Lengthy financial track record with expertise in sales and budgeting.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Cluster Manager
Kama Ayurveda
12.2021 - Current
- Supervised a sales force of 31 sales associates and five premium retail stores including pilot store and one in pipeline
- Spearhead cross- functional initiative to achieve a 35% sales improvement
- Trained, coached, and mentored staff to ensure smooth adoption of new programme
- Implemented innovative program's to increase employee loyalty and reduce turnover
- Reduced overtime by 10% through schedule adjustments and staffing adjustments
- Conducted data analysis and incorporated findings by thoroughly gathering interpreting organizing it to utilize it in giving specific feedback for immediate improvement.
Sr. Store Manager
Kama Ayurveda
05.2020 - 12.2021
- Leading and motivating colleagues in everything from stock replenishment, customer service right through to setting up displays and driving sales
- Deputising in the absence of store manager, and doing everything possible to drive the business forward
- Leading, driving, energizing and motivating teams to do better
- Planning and delivering initiatives for market growth
- Providing a safe and secure retail environment for shoppers
- Proposing and implementing promotions and special offers
- Deciding on service standards
- Mentoring new employees
- Ensuring the store operates efficiently and effectively in all operational areas such as stock control, admin and presentation.
Store Manager
Kama Ayurveda
01.2017 - 04.2020
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistance Store Manager
Zara
01.2015 - 01.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Team Leader
Zara
02.2013 - 01.2015
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Fashion Associate
Shoppers stop
06.2012 - 02.2013
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Employed strong sales and communication techniques to facilitate 50% increase in sales.
Customer Care Associate
shoppers stop
05.2009 - 02.2011
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
MBA -
Sikkim Magical University
2013
B.sc - undefined
Kumaon University
2007
Intermediate - Math, physics
2004
undefined
2002
Skills
- POS Inventory System Operation
- Contact Management Systems
- Issue Resolution
- Expense Control
Accomplishments
- Supervised team of 31 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cluster Manager
Kama Ayurveda
12.2021 - Current
Sr. Store Manager
Kama Ayurveda
05.2020 - 12.2021
Store Manager
Kama Ayurveda
01.2017 - 04.2020
Assistance Store Manager
Zara
01.2015 - 01.2017
Team Leader
Zara
02.2013 - 01.2015
Fashion Associate
Shoppers stop
06.2012 - 02.2013
Customer Care Associate
shoppers stop
05.2009 - 02.2011
MBA -
Sikkim Magical University
B.sc - undefined
Kumaon University
Intermediate - Math, physics
undefined
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