Summary
Overview
Work History
Education
Skills
System Knowledge
Personal Information
Languages
Affiliations
Timeline
Generic
Umesh Deepak Kookani

Umesh Deepak Kookani

Dombivali

Summary

Manager with 15 years of overall experience in Shipping Operations, recognized for enhancing productivity and streamlining processes. Proficient in strategic planning and team leadership, leading to successful project outcomes and improved collaboration. Expertise in operational improvement and BOT Automation implementation, resulting in simplified workflows. Strong background in stakeholder management and team development, fostering high-performance environments.

Overview

19
19
years of professional experience

Work History

Manager- Business Process Development

SAMSARA SHIPPING PVT. LTD.
Mumbai
10.2023 - Current
  • Daily Query Resolution & Guidance
  • BOT Automation.
  • SOP Mapping, Review, Document.
  • ISO Audit All Activities
  • Afsys System Development as per SCMTR compliance
  • Vendor Code Creation Zodiac Capital /CMR Mag
  • AMNS Laytime Calculation Audit
  • Solver Minds New System Requirement Gathering
  • Websites Development/Modification
  • Provide/Restrict/Delete HUB Access
  • Market comparison of Local Charges (Qtrly)
  • Resolving Banking Payment Issues
  • Provide/Restrict/Delete Afsys Access
  • Coordination With ID & Business For Afsys Modification
  • Newport TMS Enhancement
  • Coordination With ID Team & Business
  • Daily KYC Audit
  • Preparing Monthly TAT Report
  • Rectifying Stuck Invoices
  • Portal Assistance
  • Customer Code/ User Activation/Deactivation
  • Upload Vessel Schedule & Local Charges File In Websites
  • Afsys Setup New Line
  • AMNS Laytime Calculation Audit
  • Controlling All Afsys Masters / Updation
  • UAT On Any Modification Along With Business
  • Training / Guiding E-portal to Users as well as to Customers.
  • Liaison With Solution Providers To Enhance Systems
  • Compile Weekly Outstanding Report
  • Evaluating Business Solutions For Group Entities To Automate Existing Process & Systems.

Team Leader Lead Logistics SCM

MAERSK DAMCO INDIA PVT. LTD.
10.2021 - 06.2023
  • Handled SCM accounts Sunda, Clarks, Centric, B&M, Genesco, Staples, Wilko, Dunnes Stores, Belk, Assa Abloy, Liverpool, Quimialmel.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Leading team of [13] members while providing exceptional customer service.
  • Handling complete Operational Activities for SCM.
  • Follow Up with FinOps/Invoice team to get the Invoices, Payments cleared as soon as possible.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Participated in cross-functional team-building activities.
  • Assisted with new hire processing and existing training programs.
  • Coordinated weekly meetings for internal and external groups.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Assistant Manager Customer Service (Export)

CMA CGM SHARED SERVICE CENTRE
04.2017 - 10.2021
  • Handling Export Documentation process for United Kingdom, Greece, and Scandinavia countries with 23 FTEs.
  • Working on all tasks like BL preparation, Invoice generation, Final BL release to WEB Customer, etc.
  • Preparing all management report like weekly, monthly, Productivity, etc.
  • Taking review meeting with team on weekly basis, helping them for their development and other things related to people management.

Supervisor - Customer Service (Export)

HAPAG LLYOD GLOBAL SERVICES PVT LTD. (HLGS)
06.2011 - 02.2017
  • Handling Export Documentation process for Belgium and use to take care of Netherlands and France along countries with a total of 24 FTEs.
  • Working on all tasks like BL preparation, Invoice generation, Final BL release to WEB Customer, etc.
  • Preparing all management report like weekly, monthly, Productivity, etc.
  • Taking review meeting with team on weekly basis, helping them for their development and other things related to people management.

Jr. Accountant

SUMARIA PLASTO
01.2010 - 04.2011
  • To Look after accounts of the company.
  • Maintain Salary for the staff.
  • Looks after the accounts / tally of the company.
  • Looking after the inward and outward raw materials.
  • Maintaining Sales register.
  • Preparing Sales invoice.

Sr. Customer Service

TRACMAIL INDIA PVT. LTD
07.2007 - 03.2008
  • Working on an Educational Process.
  • Handling & Replying Customer queries via Mail.
  • Helping Students, Teachers on any technical issues if they face via running the course.

Sr. Call Centre Executive.

IMAX ADLABS
07.2006 - 01.2007
  • Taking up calls and solving customer queries.
  • Booking movie tickets on call.
  • Updating ticket status to customers on call.

Education

Black & Green Belt- Six Sigma -

Six Sigma
01-2023

B.Com -

Mumbai University
01.2009

HSC -

D.A.V. College Bhandup
01.2006

SSC -

St. Lawrence High School
Thane
01.2004

MBA - Port Operations

Manipal University
Jaipur

Skills

  • Workforce management
  • Export & Import Documentation
  • Project and process setup
  • End-to-end supply chain knowledge
  • Interviewing skills
  • Shipping training
  • Process improvement ideas
  • Quality assurance tools
  • Cost management strategies
  • Stakeholder engagement
  • Business transitions
  • Vendor management
  • Customer relationship management
  • Business process development
  • SOP mapping
  • ISO auditing
  • Training and development
  • Policy implementation
  • Team leadership
  • Customer relationship management (CRM)
  • Clear communication
  • Key performance indicators
  • Customer service

System Knowledge

  • Well versed with Ms-Office (Word, Excel, Power Point) and Internet applications.
  • BOT Automation and its way of working
  • Well Aware of Sales force / Case Management.
  • Well Aware of SolverMinds- Case Management tool

Personal Information

  • Date of birth: 23rd November 1988
  • Gender: Male
  • Marital status: married

Languages

  • English
  • Hindi
  • Marathi
  • Gujrati

Affiliations

  • Successfully handled SINOLINES China agency transition, visited CHINA for understanding process and understanding agency needs.
  • Successfully handling ISO Internal and External Audit of the organisation.
  • Prime Focal for BOT Automation
  • Handled a SCM team of 13 accounts and looking after their day to day operations
  • Successfully handled France export documentation transition (head office process)
  • Travelled to France- Le Havre for Export Documentation Project
  • Felicitated for “Successful Transition” for by Customer Service Director in CMA CGM.
  • Nominated for “Golden Sail - Best Supervisor” award for continuous 2 times (Jan 2019 & Jan 2020 & Jan 2021)
  • Managed 3 teams (United Kingdom, Greece, and Scandinavia Exports) in CMA CGM.
  • Handled a new working tool Nova (Salesforce/Case Management) which was pilot with UK
  • Provided training to other teams that were in the pipeline of Nova (Salesforce/Case Management)
  • Training focal for the location
  • BCMS focal for 2 years.

Timeline

Manager- Business Process Development

SAMSARA SHIPPING PVT. LTD.
10.2023 - Current

Team Leader Lead Logistics SCM

MAERSK DAMCO INDIA PVT. LTD.
10.2021 - 06.2023

Assistant Manager Customer Service (Export)

CMA CGM SHARED SERVICE CENTRE
04.2017 - 10.2021

Supervisor - Customer Service (Export)

HAPAG LLYOD GLOBAL SERVICES PVT LTD. (HLGS)
06.2011 - 02.2017

Jr. Accountant

SUMARIA PLASTO
01.2010 - 04.2011

Sr. Customer Service

TRACMAIL INDIA PVT. LTD
07.2007 - 03.2008

Sr. Call Centre Executive.

IMAX ADLABS
07.2006 - 01.2007

Black & Green Belt- Six Sigma -

Six Sigma

B.Com -

Mumbai University

HSC -

D.A.V. College Bhandup

SSC -

St. Lawrence High School

MBA - Port Operations

Manipal University

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Umesh Deepak Kookani