Umeshkumar Reddy
Job
Pune,MH
Summary
Enthusiastic Management Trainee eager to contribute to team success through hard work, attention to detail and excellent organisation skills. Clear understanding of Design and Quality and training in Technical and administration skills. Motivated to learn, grow and excel in organisation
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
4
4
Languages
1
1
Diploma in Modern Applied Psychology
1
1
Neuro Linguistic Programming ( NLP) practitioner certificate
Work History
Customer Experience Consultant
Firstcry (Digital Age Retail Pvt.Ltd.)
Pune, Maharashtra
01.2019 - Current
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled day-to-day running of , ensuring high levels of productivity and progression.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with logistics team,Operation support team,ware house at different locations of India to achieve Highest productivity and efficiency of the organisation..
C&A and VM
Reliance Industries ltd
Hyderabad , Telangana
2023 - 2023
Technical Assistant
CQAE(INDIAN NAVY)
Secunderabad, Telangana
03.2015 - 08.2015
- Collaborated with manufacturing personnel to develop workflow strategies, integrating staff concerns and desires to provide enhanced worker morale.
- Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
- Implemented Quality system upgrades and corrected setup problems.
- Gathered, organized and distributed technical documentation.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Identified and tracked defects with Ultrasonic testings and supported developers in resolving problems by completing additional tests on material .
- Quality checks for Naval Equipments( Flow Control Valves Etc)
- Pre-Firing and Port firing checks of Navy Guns Fitted on Indian Navy ships (Ordnance Factory)
- Quality checks of the material (special alloys) used for making Indian Navy ships and submarines in Mishra Dhatu Nigam Ltd.hyderabad.
- Environmental Tests, Vibration Tests on equipment and confidential projects under ministry of defence, Research center Imarat hyderabad.
Education
BE - Mechanical Engineering
MIT Auranagabad
Aurangabad 08.2011 - 06.2014
Diploma in Mechanical Engineering - Mechanical Engineering
Government Polytechnic Yavatmal
Yavatmal 08.2008 - 05.2011
SSC - AISSE
Central Railway English Medium School
Bhusawal 05.2007 - 06.2008
Skills
Process change documentation
Quality improvement plans
Inspection methods
ISO 9000 standards
Root Cause Analysis
AutoCAD proficiency
2D and 3D modeling
Sales expertise
Complaint resolution
Report preparation
CRM
Technical Support
Professional telephone demeanor
Administrative support
Recordkeeping strengths
Account management
Staff education and training
Creative problem solving
Strategic sales knowledge
Good listening skills
POS systems expert
Warehousing functions
Shipping procedures understanding
Certified Basic hydraulics and pneumatics
Certified Electro-Hydraulics and Pneumatic
Ms OFFICE
Documentation
Certification
NCC
Timeline
C&A and VM
Reliance Industries ltd
2023 - 2023
Customer Experience Consultant
Firstcry (Digital Age Retail Pvt.Ltd.)
01.2019 - Current
Technical Assistant
CQAE(INDIAN NAVY)
03.2015 - 08.2015
BE - Mechanical Engineering
MIT Auranagabad
08.2011 - 06.2014
Diploma in Mechanical Engineering - Mechanical Engineering
Government Polytechnic Yavatmal
08.2008 - 05.2011
SSC - AISSE
Central Railway English Medium School
05.2007 - 06.2008
hobbies
Swimming,Athelitics,Trekking.
hobbies
Swimming,Athelitics,Trekking, batminton