Umme Hani

Driven professional with over 15 years of increasing responsibility in staff development & Customer service seeking to take next career step with a respected organization Highly skilled in designing training program and initiatives and learning solutions to achieve organizational goals Results-oriented Duty Manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply 15 years of aviation experience to challenging new role with room for growth and advancement.

• Overall supervision and oversight of air operations including check-in, boarding gates and arrivals by GHA
• Issuance of EMD and EBT (including manuals) for passengers
• Coordinate operational issues with headquarters, security, anti-fraud centers, and other agencies to find suitable solutions such as Visa, OKTB, etc
• Collaborate with load controllers for turnaround coordination at RAMP and other related aircraft ground activities
• World Tracer trained staff to track baggage irregularities
• Appropriate support and follow-up of staff behavior upon arrival
• Send sales reports, such as financial reports and other operational reports
• Notify your team of new updates and announcements
• Experience handling special and charter flights

• Supervision of check-in, gate and arrival services
• Check travel documents such as passports, visas, residence permits and other VOA related documents
• Baggage screening and confirmation that all carry-on baggage meets federal guidelines
• Participate in briefings and debriefings with duty managers and teammates to fully assess aspects of flight operations
• Working with Saber (for Gulf Air and Oman Air)
• Perform assigned tasks according to daily staffing. Provide proactive services to passengers prior to check-in (e.g. manage queues, remove old baggage tags, staff passengers, assist families with children and infants, etc.)
• Providing services and support to DNB passengers
• Establish and maintain good relationships with immigration, customs, security and other airport authorities
• Assist passengers in the event of delays due to technical issues, AOG values and weather conditions etc
• Bggage services handled by World Tracer AHL/DPR/OHD
• Announcement of flight status updates and gate change information
• Coordinate with all departments such as RAMP, BMA and BBA to ensure smooth operation. Ensure all staff maintain security in accordance with airline standards

• Gate structures, boarding gate systems, printers and all related items are in good condition
• Check your boarding pass at the gate to make sure the correct passenger is on board the flight
• Print passenger manifests and other airline documents and make sure the paper reaches the aircraft before closing the door
• Ensuring transit passengers are properly directed. Meet your flight upon arrival Ensuring timely service to passengers with special needs such as PRM, UMNR, MAAS
• Supervision of arrival lines
• The rush bag must clear customs and be handed over to the passenger immediately

• Awarded "Best Employee of the Month" for the period October 2010
• Appreciation memo from Customer airline Oman Air - June 2011
• Certification from BIAL (Bengaluru International airport) in participating full scale mock emergency mock exercise
• Worked as Guest lecture for Dellbee Aviation of Academy Bangalore for 2 years
• Successfully completed the task of In house quality check auditing for Oman Air/Qatar Airways/ Air France/Gulf
• Air Certified TTT(Train the trainer) for AKASA AIR in DCS & Reservation system
• Conducted training across AKASA AIR network (Hyderabad , Agartala & Bangaluru) in DCS as well as Reservation system
• Managed the start-up of Malindo Air in Bangalore with a great staff
• Working as customer care workers for upscale airlines such as British Airways, Oman Air, Sri Lankan Airlines, Lufthansa, Air France KLM, and Gulf Air, I provided operational requirements
• Conducted internal character development workshops on various topics (listening skills, communication, Body language) for different departments of the organization

• Smooth flight operations
• Monitoring of Staff performance
• Overseeing check-in counters, baggage and all allied formalities up to boarding
• Sending pre-flight and post-flight messages
• Handle Excess Baggage, Airport ticketing and Reservations
• Coordinating with other departments like Operations, Catering, Cargo, Engineering for pre-flight checks and also during the flight operations
• Liaison with the Airport Authorities, Immigration, Customs, Security and other government agencies for the smooth handling of the flight
• Ensure proper co-ordination between staff & passenger, public relations, liaison with other airlines in re-addressing passenger grievances and complaints
• Team leader for facilitator's in organizing all operational requirement training at Globe Ground India
• Controlling Charter Flight unit team / VVIP Movement / Adhoc requests from various operators
• Liaise with various governmental bodies and ensure smooth documentation procedure for the clients Managing day to day activities such as timely schedules for client meetings, prepare reports etc
• Proper follow ups and reporting for all Admin related duties
• Holds merit of addressing all staff problems and find a solution which is suitable and advantageous to both sides
• Shouldered accountability to prepare standard operating procedure for all areas of security operations at station. Suggested improvements in local procedures and processes relating to security standards
• Entrusted with the accountability to maintain accurate, comprehensive and detailed records / files on security standards at the station

• Evaluate employee performance and identify skill gaps
• Preparation of learning materials for various programs
• Research new teaching methods
• Evaluate current and future training needs
• Regularly monitor and evaluate the effectiveness of the training program
• Review monthly training records for all employees
• Coordination between airlines and various departments
• Manage annual training budgets and monitor monthly training costs
• Hand over required training data to relevant departments/airlines
• Conduct character development workshops for the entire team
• Draft updated airport response procedures for company new hires
• Exchanged training courses
• HOD Forth night and monthly reports to training and development
• Training on new recruits to teach basic flight operating procedures with evaluation and final test
• Monthly and yearly training cost planning

28835699460

• English
• Hindi
• Kannada
• Urdu

• Certified IATA as Train the Trainer organized by Bird group in Cochin
• Trained on Soft Skill Training (Workshop 5days course) sponsored by Hindustan Aeronautic limited Bangalore
• Completed Ramp Safety Training
• Completed Day program Fire Fighting Course conducted by BIAL (Bangalore International Airport)
• Have successfully completed trainings on different types of visa and its classification and to detect fraudulent travel documents and visa, organized by consulates of Canada, UK, USA, Germany
• Trained in handling Charter flight activities - Customer service
• Successfully completed Dangerous Goods - Organized by Globe Ground India Pvt. Ltd
• Trained in World Tracer for tracing lost or delayed baggage
• Certified for participating in Full Scale Emergency Mock Exercise by BIAL (Bangalore international Airport)
• Participated in campaign pertaining to Aviation awareness program conducted by Aviation institute of Bangalore