UMME HANI Y
Bangalore
Summary
Detail-oriented Associate Loan Servicing Representative with experience in reviewing and processing customer, third-party, and internal correspondence within mortgage servicing operations. Skilled in request classification, account maintenance, escrow and payoff processing, and handling sensitive life event cases. Proficient in ICMP and GEM tools, ensuring accurate documentation, compliance with regulatory standards, and timely routing of requests to appropriate teams.
Overview
1
1
year of professional experience
Work History
Associate Loan Servicing Representative
Wells Fargo
Bengaluru
03.2025 - Current
- Reviewed and processed inbound customer, third-party, and internal correspondence, ensuring accurate classification and timely routing to appropriate teams
- Analyzed written requests related to loan servicing, including maintenance updates, information requests, life events, lien releases, and complaints
- Handled account maintenance activities such as name updates, authorization validation, and Power of Attorney (POA) processing using GEM tool
- Processed information requests including escrow check reissues, payoff statements, and mortgage verifications with high accuracy
- Managed sensitive life event cases such as deceased borrower notifications, Estate Care requests, and CSII updates
- Supported lien release processing by validating documentation and ensuring compliance with servicing guidelines
- Reviewed and escalated customer and vendor complaints in alignment with compliance and regulatory standards
- Utilized ICMP system to retrieve, review, and manage electronic correspondence and document imaging
- Ensured adherence to SLA timelines, quality standards, and regulatory requirements in all correspondence handling activities
- Collaborated with cross-functional teams to resolve requests efficiently and improve turnaround times
Education
B.Com -
Sheshadripuram Main College
Bengaluru, KA01-2017
2nd PUC - Accounting
Sheshadripuram Main College
Bengaluru, KA01-2014
SSLC -
Florence English High School
01-2012
Skills
- Correspondence Review & Classification
- Loan Servicing Operations
- Mortgage Documentation Processing
- Request Routing & Case Management
- SLA & Turnaround Time Management
- Quality Assurance & Accuracy Control
Accomplishments
- Top performer in Correspondence Review with consistent achievement of high accuracy and SLA compliance in mortgage servicing operations.
Disclaimer
I hereby declare that all the details as above furnished are true and correct to the best of my knowledge and I assure to give my best services if any opportunity given to me in your reputed Company.
Timeline
Associate Loan Servicing Representative
Wells Fargo
03.2025 - Current
B.Com -
Sheshadripuram Main College
2nd PUC - Accounting
Sheshadripuram Main College
SSLC -
Florence English High School