Umme Kouser
Bangalore
Summary
Diligent IT professional with 4+ years of experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
System Analyst
Unisys
Bangalore
07.2019 - Current
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Troubleshot complex problems with cloud computing systems and networks.
- Investigated incidents that occurred in production environments involving the cloud infrastructure.
- Resolved customer issues related to cloud infrastructure, data migration, and software development.
- Analyzed logs from different components of the cloud environment for troubleshooting purposes.
- Designed databases using SQL queries to store information in an efficient manner.
- Worked on Azure storage, Azure SQL database, Virtual machines.
- Provide hands on application support for daily operations, including data and process integrity, configuration, user administration, reporting (data pulls) and optimization.
- Deployed MVC applications and Web APIs on Azure.
- Developed and maintained CI/CD pipelines using Azure DevOps resulting in faster and more reliable deployments.
- Knowledge and adherence to ITIL best practice for execution of Incident/Change/Request.
- Participate in an on-call rotation to provide after hours support for our key business applications.
- Maintained 100 % SLA for the support tickets.
Education
Bachelor of Engineering - Computer Science and Engineering
AMC Engineering College
Bangalore06.2019
Senior Secondary - PCMB
BMS PU College
Bangalore05.2019
High School -
K K Convent School
Bangalore03.2019
Skills
Cloud Technologies: Microsoft Azure, AWS
CI/CD Tools: Azure DevOps, Jenkins
Database Tools: SQL Server, My SQL, Oracle, Kafka
Scripting Language: PowerShell
Programming language: Terraform, Python, Java, HTML
Ticketing Tools: Service Now, Jira
Technical Skills: Troubleshooting, Operation and Application Support, Debugging, Root cause
Accomplishments
- Secured SPOT award for good performance and excellent team player for the year 2019-2020.
- Appreciated by the client for troubleshooting the server issues within short SLA.
- Got a certificate of appreciation for good performance and exceptional progress.
Timeline
System Analyst
Unisys
07.2019 - Current
Bachelor of Engineering - Computer Science and Engineering
AMC Engineering College
Senior Secondary - PCMB
BMS PU College
High School -
K K Convent School
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