Ummed Singh

Company Overview:
An independently managed distribution company specializing in . Focused on building strong client relationships, providing excellent service, and driving consistent growth through strategic sales and operations management.

Key Responsibilities:

• Established and successfully managed all aspects of the business, including sales, operations, inventory, and customer relations.
• Developed and executed business strategies to drive revenue growth and expand market presence.
• Built and maintained a loyal client base through exceptional service and professional engagement.
• Oversaw procurement, vendor negotiations, stock control, and financial management.
• Handled marketing initiatives and promotional activities to increase brand visibility and product reach.
• Trained and supervised support staff to ensure smooth day-to-day operations.

Key Achievements:

• Built a profitable and sustainable business from the ground up.
• Achieved consistent year-on-year growth in sales and customer base.
• Developed strong partnerships with suppliers and key customers, leading to repeat business and referrals.

Company Overview: Exclusive retailer of luxury brands, such as Montblanc, Tiffany & Co. Watches, Omega, Cartier, and Vertu.

Key Responsibilities:

• Managed the complete showroom operations, including sales, inventory, and accounts.
• Developed and implemented business strategies to drive continuous sales growth and monitored competitive market activities.
• Ensured high levels of customer satisfaction through technical expertise, commercial support, and prompt service delivery.
• Maintained strict control over stock management and financial transactions.
• Built and nurtured professional client relationships to consistently achieve and exceed sales targets.
• Conducted on-the-floor training and mentoring for junior staff, enhancing team performance and product knowledge.

Key Responsibilities:

• Assisted customers on the floor, ensuring a smooth and welcoming experience.
• Managed check-in procedures for international passengers, maintaining efficiency and service standards.
• Supervised baggage scanning and loading operations to ensure compliance with safety and airline regulations.

Certifications:

• Certificate of Completion – Airport Handling Training, February 2007
• Certificate of Completion – Customer Service Excellence Training, March 2007
• Certificate of Completion – Telephone Etiquette Training

Key Responsibilities:

• Assisted guests on the floor with placing food and beverage orders, ensuring a seamless dining experience.
• Supervised daily restaurant floor operations to maintain service standards and team efficiency.
• Ensured high levels of customer satisfaction through prompt and attentive service.
• Managed restaurant reservations, including booking coordination and table allocations.