Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Intern
Umme Fahad

Umme Fahad

Customer Support Executive
Bangalore

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Customer Service Executive

Acko General Insurance company
BANGALORE
06.2022 - 02.2023
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Employed comprehensive benchmarks to establish and monitor customer service standards
  • Manages over 50 customer calls per day.

Customer Support Executive

Conceptality
Bangalore
05.2019 - 04.2022
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Conducted surveys to determine customer opinion of products and services.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Provide information related to Plots, construction, Interiors and handover information to other department.

Education

Bachelor of Commerce - Accounting And Business Management

Shri Krishna Devaraya University
Bangalore
06.2016 - 05.2019

Masters in Data Science - Data Science

IIITB And LJMU
Bangalore And London
09.2022 - Current

Some College (No Degree) - Commerce

Indo Asian Girls Pu College
Hennur
07.2013 - 03.2015

10th - Schooling

East Point School
Kalyan Nagar
06.2012 - 03.2013

Skills

    Relationship building

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Certification

Python Bootcamp certificate

Additional Information

PROJECT DETAILS

1) Singapore Finance Analysis

  • Description: Cleaned and loaded financial data from Singapore, creating interactive dashboards and reports using Power BI.

Accomplishments: Effectively communicated key financial metrics, demonstrated expertise in data preprocessing, and leveraged Power BI's capabilities to provide insightful analysis.

2). Indian Rape Victim Analysis

  • Description: Analyzed Indian rape data from 2016 to 2018 using Excel, focusing on incidents involving minors.
  • Accomplishments: Visualized the data by states, identified trends in rape cases involving minors, and highlighted a significant reduction in minor cases in 2018 compared to previous years.

3) Lung Cancer Prediction

  • Description: Cleaned and visualized lung cancer data, applied linear regression, logistic regression, and decision tree algorithms for prediction.
  • Accomplishments: Demonstrated expertise in data cleaning, visualization, and machine learning techniques specifically in the context of lung cancer analysis. Successfully implemented predictive models to aid in lung cancer prediction.

4) Data Exploratory Analysis

  • Description: Conducted exploratory analysis on diverse datasets, visualized data, and performed comparative analysis to identify correlations and patterns.
  • Accomplishments: Successfully visualized complex datasets, identified key insights through comparative analysis, and discovered correlations between variables. Demonstrated proficiency in data exploration and analysis techniques.

Timeline

Excel certificate

02-2023

Python Bootcamp certificate

12-2022

Masters in Data Science - Data Science

IIITB And LJMU
09.2022 - Current

Customer Service Executive

Acko General Insurance company
06.2022 - 02.2023

Customer Support Executive

Conceptality
05.2019 - 04.2022

Bachelor of Commerce - Accounting And Business Management

Shri Krishna Devaraya University
06.2016 - 05.2019

Some College (No Degree) - Commerce

Indo Asian Girls Pu College
07.2013 - 03.2015

10th - Schooling

East Point School
06.2012 - 03.2013
Umme FahadCustomer Support Executive