Unil Shrestha Pradhan
Customer Support Specialist
Kathmandu
Summary
Experienced Freelance Customer Support Specialist with a proven track record of providing exceptional support to clients. Bringing [1 year 8 months] of freelance experience in Customer Support at Indrive, [6 months] in Content Writing at KPO and Company Pvt Ltd., and [1 year] as a Customer Consultant at Nepal Vedic Astrology Pvt Ltd. Seeking opportunities to utilize strong communication, problem-solving skills, and technical expertise, including proficiency in JIRA and Salesforce, to deliver outstanding customer service.
Overview
4
4
years of professional experience
Work History
Freelance Customer Support Specialist
Indrive
07.2022 - 02.2024
- Provided timely and professional customer support via email, chat, and phone channels
- Resolved customer inquiries and issues promptly, maintaining high levels of customer satisfaction
- Collaborated with team members to escalate and resolve complex customer issues.
Content Writer
KPO and Company Pvt Ltd.
01.2021 - 06.2021
- Created engaging and informative content for various platforms, including blogs and social media
- Conducted research to ensure accuracy and relevance of content
- Edited and proofread content to maintain quality standards.
Customer Consultant
Nepal Vedic Astrology Pvt Ltd.
01.2020 - 01.2021
- Assisted customers with inquiries related to astrology services and products
- Provided personalized recommendations based on individual customer needs
- Handled customer complaints and disputes with empathy and professionalism.
Education
Bachelor's Degree - Geology
Trichandra Multiple Campus
Kathmandu, NepalHigher Secondary Education - undefined
Viswo Niketan Secondary School
Kathmandu, NepalSkills
Written and verbal communication
Problem-solving
Remote work proficiency
Content writing and editing
Bilingual fluency in English and Nepali
Proficient in JIRA and Salesforce
Technical skills: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Data Analysis, Basic SQL
Timeline
Freelance Customer Support Specialist
Indrive
07.2022 - 02.2024
Content Writer
KPO and Company Pvt Ltd.
01.2021 - 06.2021
Customer Consultant
Nepal Vedic Astrology Pvt Ltd.
01.2020 - 01.2021
Bachelor's Degree - Geology
Trichandra Multiple Campus
Higher Secondary Education - undefined
Viswo Niketan Secondary School