Jennyrosa Lyngdoh
Shillong
Summary
Enthusiastic professional experienced with food and beverage service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Waitress
Ukiyo by Black Orange Cat
Meghalaya
08.2023 - Current
- Department: Food and Beverage Service,
- Barista.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new staff on service protocols and menu knowledge.
- Upsold daily specials to enhance guest dining experiences effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported inventory management by restocking supplies as needed.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Managed food and beverage orders using POS systems efficiently.
- Prepared a variety of coffee beverages following standard recipes.
- Operated espresso machines and brewing equipment efficiently and safely.
- Managed cash register transactions accurately and responsibly.
- Trained new baristas on equipment use and customer service standards.
Internship
Hyatt Regency Oryx
Doha
11.2022 - 12.2022
- Department: Food and Beverage Service.
Industrial Training
Fairmont
Jaipur
07.2021 - 01.2022
- Front Office (2 months): Welcoming and Escorting the Guests & Making Room keys.
- Food and Beverage Service (2 months): Table Service, Pantry Setup, Table Setup, Clearance, Wiping CCs and glasses, Room Service.
- Housekeeping (1 month): Room Attendant, Cleaning the Room and Pantry Setup.
- Culinary (1 month): Making Indian Sweets.
Education
Bachelor - Tourism Studies, Hotel Management
Institute of Advanced Management
Guwahati, India 08.2020 - 05.2025
Higher Secondary School -
St. Mary’s Girls Higher Secondary School
ShillongSecondary School -
Auxilium Girls Higher Secondary School
ShillongSkills
- Observant
- Fast Learner
- Hardworking
- Good Communication skills
- POS system management
- Espresso machine operation
- Coffee expertise
- Upselling techniques
- Food service coordination
- Sales techniques
- Front-of-house display creation
- Liquor, wine, and food service
Email Addresses
- Jennyrosalyngdoh@gmail.com
Hobbies and Interests
- Singing
- Cleaning
- Cooking
- Drawing
Short Background
Pursued 3 years degree in Bachelor of Tourism Studies and Diploma in Hotel Management from Institute of Advanced Management, Guwahati.
Area Of Specialization
Food and Beverage Service
Languages
English
Proficient
C2
Hindi
Elementary
A2
Timeline
Waitress
Ukiyo by Black Orange Cat
08.2023 - Current
Internship
Hyatt Regency Oryx
11.2022 - 12.2022
Industrial Training
Fairmont
07.2021 - 01.2022
Bachelor - Tourism Studies, Hotel Management
Institute of Advanced Management
08.2020 - 05.2025
Higher Secondary School -
St. Mary’s Girls Higher Secondary School
Secondary School -
Auxilium Girls Higher Secondary School