Unnatharaj. James
Logistics Management And Supply Chain
Chennai
Summary
Proven leader with extensive experience in logistics and team management, notably at Zip Zap Logistics Private Limited. Excelled in enhancing team productivity by over 30% through effective manpower handling and process optimization. Skilled in supply chain management and fostering teamwork, I consistently improved customer satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Station Support Associate (MAAO)
NTEX Transportation Private Limited
4 2018 - 02.2019
- Unload the orders from the connecting vehicle.
- follow the riders according to the roster.
- assign and send orders for delivery.
- check for missing floor dates and non-movement orders.
- reconcile with the rider regarding delivered, not delivered, and COD.
Process Associate (TRLD)
Zip Zap Logistics Private Limited
02.2019 - 07.2019
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues
- In station management, Following Inbound and Outbound Process at
regular intervals Managing and distributing the shipments to the Delivery
Partners by Assigning and Departing. - Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Team Leader (MAAI, MAAL, MAAQ, MAAP)
Zip Zap Logistics Private Limited
07.2019 - 06.2022
- We are conducting interviews to hire delivery boys.
- I am preparing the weekly roster and planning tasks for the upcoming week
- fulfilling client expectations and requirements effectively.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- The payout processing for riders, vendors, and team members is streamlined to ensure timely and accurate payments.
Site Manager (UMAG, UMA2)
Zip Zap Logistics Private Limited
07.2022 - 01.2023
- Managing a team of 50+ Delivery Associate, 4+ Station Support Staffs,
4 Supervisor, 6 Team Lead and fleet vendors. - Managing Relationships with CTL/CRM and Middle Mile teams to smooth process flow.
- Control and managing the COD loss and Package Loss from the fleet and recover the same.
- Preparing MIS Report and Process the Vendor and Fleet Payout as per the client data.
- Managed Profit & Loss For Hub and Branches and accountable for the same.
- Developed and maintained relationships with external vendors and suppliers to prevent loss and debit.
- SLA Management, cost control,Vehicle utilization Management and Customer Experience.
- Retaining existing customer by handling client escalation & solving Queries by providing solution.
Warehouse Associate - Integrated Fulfilment
CATBUS Info Labs Private Limited
03.2023 - 07.2023
- Overseeing warehouse employees, assigning tasks, and ensuring everyone is performing efficiently.
- Monitoring stock levels, conducting regular inventory audits, and managing replenishment to prevent shortages or excess.
- Coordinating the picking, packing, and shipping of orders to meet deadlines and maintain customer satisfaction.
- Addressing any logistical challenges that arise during daily operations, such as delays or equipment failures.
Operation Team Leader
Shadowfax Technologies
07.2023 - 10.2024
- Responsible for handling the operations of five express hubs. managing personnel and addressing payout queries, while also overseeing client escalations and monitoring order movement
- Enhanced customer satisfaction rates by optimizing order fulfillment processes and addressing customer inquiries .
- Streamlined operational processes by implementing efficient systems and procedures, resulting in improved productivity levels.
- Launched new products or services by leading market research efforts, developing marketing strategies, and coordinating launch events.
Education
L.M.C Higher Secondary School
Sirkazhi, India 01.2014 - 01.2016
Bachelor of Arts - English
Annamalai University DDE
Chidambaram, India 07.2018 - 01.2021
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Supply chain
Manpower Handling
Timeline
Operation Team Leader
Shadowfax Technologies
07.2023 - 10.2024
Warehouse Associate - Integrated Fulfilment
CATBUS Info Labs Private Limited
03.2023 - 07.2023
Site Manager (UMAG, UMA2)
Zip Zap Logistics Private Limited
07.2022 - 01.2023
Team Leader (MAAI, MAAL, MAAQ, MAAP)
Zip Zap Logistics Private Limited
07.2019 - 06.2022
Process Associate (TRLD)
Zip Zap Logistics Private Limited
02.2019 - 07.2019
Bachelor of Arts - English
Annamalai University DDE
07.2018 - 01.2021
L.M.C Higher Secondary School
01.2014 - 01.2016
Station Support Associate (MAAO)
NTEX Transportation Private Limited
4 2018 - 02.2019
Similar Profiles
SAMUEL TOPPOSAMUEL TOPPO
Team Lead at ElasticRun (NTEX TRANSPORTATION SERVICES PRIVATE LIMITED)Team Lead at ElasticRun (NTEX TRANSPORTATION SERVICES PRIVATE LIMITED)
Sambhu S KumarSambhu S Kumar
Associate Station Manager at NTEX Transportation Services Pvt. LTD - ElasticRunAssociate Station Manager at NTEX Transportation Services Pvt. LTD - ElasticRun
Mohammad Sajid ShaikhMohammad Sajid Shaikh
Senior Area Manager at NTEx Transportation Services Pvt.LtdSenior Area Manager at NTEx Transportation Services Pvt.Ltd