Unnati Patel
Bengaluru
Summary
Client-focused Trade Credit Insurance Manager with total professional experience of 12+ years providing excellent client service, building strong broker-client relationships, and efficiently handling claims. Capable of developing credit insurance solutions, settling challenging claims, and increasing client satisfaction. Proven track record of improving claims procedures, negotiating conditions, and promoting corporate growth through strategic risk management and superior customer service.
Overview
13
13
years of professional experience
Work History
Assistant Vice President - Business Operations
Origin India Insurance Brokers
04.2023 - Current
- As the principal point of contact for 20 clients PAN India, ensure a smooth policy lifecycle from renewal, on boarding to claims resolution
- Conduct regular meetings and engagements with Clients on policy processes, renewals and risk analysis.
- Support the claims process, including investigations and resolution, with a focus on claim extension from Insurers or Insurance companies
- Encourage long-term client connections and increase retention rates to 90%+ over time in the highly competitive market
- Conduct regular client reviews to identify changing requirements and suggest policy changes and claim requirements
- Analyzed claims trends to make recommendations for better policy and risk management strategies
- Developed and maintained good relationships with clients and insurers, resulting in 20% increase in client portfolio
- Proactively addressed client concerns, providing timely resolution of claims and policy inquiries
- Worked with underwriting and claims departments to provide personalized and fast customer service
- Coordinating with client and insurance co
- On pending limits approvals for new / existing buyer limits
- Monthly sales data analyzing and Premium tracking for client relationships to ensure 64 VB compliance
- Exposure tracking to monitor uncovered / over exposed accounts
Manager and Sr. Manager - Business Operations
Origin India Insurance Brokers
04.2017 - 04.2023
- Managed all aspects of financial operations, including daily accounting, budgeting, and reporting, helping to ensure the company's financial stability and growth
- Coordinated company operations, with a focus on process improvement, risk management, and cost control
- Oversaw insurance operations in South Region, which included maintaining company insurance portfolios, assuring adequate coverage, and assisting with claim handling
- Led cross-departmental initiatives to improve communication and workflow among finance, operations, and other business development teams
- Directed the insurance operations team to ensure that claims, policy renewals, and customer service interactions were handled efficiently
- Implemented operational adjustments to cut claims processing time as much as possible
- Collaborated with insurance brokers, underwriters, and legal teams to settle claims disputes and guarantee regulatory compliance
- Played an important part in insurance policy assessments, assuring adequate coverage and identifying cost-saving opportunities
Assistant Manager - Accounts & Finance
Origin India Insurance Brokers
06.2014 - 04.2017
- Lead the preparation and analysis of monthly, quarterly, and annual financial statements, ensuring compliance with company policies
- Performed account reconciliations, identifying discrepancies and resolving issues promptly
- Coordinated the annual audit process, liaising with external auditors and ensuring all necessary documentation is provided
- Streamlined financial reporting processes to reduce month-end closing time
- Managed tax filings and ensured timely submission of all corporate tax returns
- Drive company's financial audits and taxation with third parties and Chartered Accountants
Accounts Executive
Noble Jewel Pack
05.2013 - 06.2014
- Prepare financial statements, reports, and tax returns for small to mid-sized businesses
- Supervised a team of 3 junior accountants, providing training and guidance on accounting best practices
- Managed accounts payable and accounts receivable functions, ensuring timely payment processing and collections
- Maintained accurate records of company transactions using TALLY and MS Excel
- Supported the senior management with budgeting and forecasting activities
- Performed daily cash reconciliations and assisted in month-end closing procedures
Accountant
Smart Marketing
04.2012 - 05.2013
- Assisted with client billing and data entry of financial transactions
- Prepared and reviewed bank reconciliations and assisted with the preparation of financial reports
- Supported tax preparation tasks for individual and corporate clients
- Gained exposure to audit functions and assisted in preparing audit schedules and documentation
Education
Master in Business Administration - Finance
Sikkim Manipal University
Mumbai, Maharashtra01.2015
Bachelor of Banking and Insurance - undefined
Mumbai University
Mumbai, Maharashtra01.2012
HSC Pre University - Commerce
Mumbai University
Mumbai, Maharashtra01.2008
SSC - General
Secondary School
Mumbai, Maharashtra01.2006
Skills
- Client relationship management
- Trade credit insurance services
- Claims management
- Negotiation
- Custom policy structuring
- Risk mitigation strategies
- Customer retention and satisfaction
- Conflict resolution
- Stakeholder engagement
- Process optimization
- Data Analysis
- MS Excel
- Tally ERP
- MS Powerpoint Presentations
- MS Word
Accomplishments
- Successfully retained clients through proactive engagement and relationship-building techniques over time.
- Successfully mediated high-stakes maintaining client relationships and insurer trust.
Languages
English
Hindi
Gujarati
Personal Information
Date of Birth: 10/29/1991
Address: 312, Mahaveer Palms, Kodichikkanahalli Main Road, Bommanahalli, Bengaluru, 560076
Timeline
Assistant Vice President - Business Operations
Origin India Insurance Brokers
04.2023 - Current
Manager and Sr. Manager - Business Operations
Origin India Insurance Brokers
04.2017 - 04.2023
Assistant Manager - Accounts & Finance
Origin India Insurance Brokers
06.2014 - 04.2017
Accounts Executive
Noble Jewel Pack
05.2013 - 06.2014
Accountant
Smart Marketing
04.2012 - 05.2013
Bachelor of Banking and Insurance - undefined
Mumbai University
HSC Pre University - Commerce
Mumbai University
Master in Business Administration - Finance
Sikkim Manipal University
SSC - General
Secondary School
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