UNNATI PATEL
Ahmedabad
Summary
Result-oriented Sales Engineer with experience in providing technical knowledge, support to sales teams, and developing customer relationships. Strong ability to communicate complex information effectively, understand customer needs, and provide solutions that drive success. Previous roles have resulted in improved client satisfaction, increased sales, and successful project completion.
Overview
9
9
years of professional experience
Work History
Project Engineer
Perfect Utilities
Ahmedabad
02.2025 - Current
- Developing and executing business strategies, managing teams, and ensuring the business meets its goals.
- Monitor sales teams and technician
- Competitor analysis.
- Develop new business, and give training to all sales and service teams for cross-sales.
Customer Relation and Retention Executive
Gopani Product Systems Private Limited
Ahmedabad
02.2022 - 02.2025
- Utilized Zoho CRM software to streamline customer service processes, resulting in a 30% improvement in response.
- Building and maintaining strong customer relationships, ensuring customer satisfaction and loyalty, and implementing strategies to retain existing customers while driving growth through repeat business.
- Regularly engaging with customers by calls and Zoom meetings.
- Responding promptly to inquiries and complaints.
- Implementing strategies to reduce churn and increase customer lifetime value.
- Identifying patterns and reasons for customer churn.
- Resolving customer issues efficiently and effectively.
- Recruit, onboard, and manage channel partners.
- Develop and maintain strong relationships with existing and potential partners.
- Address and resolve partner issues and conflicts.
- Overall, it focuses on driving revenue growth through indirect sales channels, like distributors and resellers.
Sales Executive
Org engitech limited
Ahmedabad
02.2019 - 01.2022
- Successfully exceeded sales targets by 25% through proactive prospecting and nurturing client relationships.
- Working on resellers, OEM, end users, and key accounts.
- Working on channel sales in the distribution segment.
- Assigning tasks to field salespersons and following up with them on a daily basis.
- Maintain and perform processes such as data, order processing, and outstanding in ERP.
- Train the new employee and distributor, dealer, and prepare the training calendar.
- Taking various strategic decisions.
- Managing social platforms and taking daily reports from the lead generation team.
- Visit customer for covert sales
- Manage key accounts and help them with growth and smooth work.
Sales Engineer
Starlase systems private limited
Ahmedabad
07.2016 - 01.2019
- Generate inquiries from Indiamart, TradeIndia, and many other sources, and maintain data in Excel of all inquiries.
- Working on inquiries by daily follow-up and generating sales qualify leads.
- Participating in exhibitions, taking responsibility for all exhibitions, and attending to customers.
- Sales role (target base).
- After-sales service support to customers on call and web call.
- Make the coordination with various departments.
- Visit the customer's place for technical understanding.
- Take follow-up for order, payment, and service AMC.
- For training purposes, visit a foreign country (China).
- Communicating with clients to solve their technical problems, and querying regarding issues.
Education
B.Tech/B.E. - Electronics & Communication Engineering
Sabar Institute of Technology For Girls
Sabarkantha01-2016
12th -
Madhav Vidhyalaya
Gujarat01-2011
10th -
Madhav Vidayalaya
Gujarat01-2009
Skills
- Sales forecasting
- Competitor analysis
- Data analysis
- Strategic planning
- Lead generation
- Sales reporting
- Conflict resolution
- Effective communication
- Team collaboration
- Client engagement
- Problem solving
- Sales and negotiation
Award
- Achievers Award 2023 at Gopani
Languages
- English
- Hindi
- Gujarati
Timeline
Project Engineer
Perfect Utilities
02.2025 - Current
Customer Relation and Retention Executive
Gopani Product Systems Private Limited
02.2022 - 02.2025
Sales Executive
Org engitech limited
02.2019 - 01.2022
Sales Engineer
Starlase systems private limited
07.2016 - 01.2019
B.Tech/B.E. - Electronics & Communication Engineering
Sabar Institute of Technology For Girls
12th -
Madhav Vidhyalaya
10th -
Madhav Vidayalaya
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