Unnati Rihal
Admin Manager
Vadodara,Gujarat
Summary
Dynamic leader with a proven track record at Fatbee Studio, excelling in operations management and team leadership. Spearheaded business development strategies, achieving significant performance improvements. Skilled in CRM and fostering teamwork, consistently exceeding sales targets. Expert in strategic planning, driving business growth and customer satisfaction through innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Admin Manager
Fatbee Studio
02.2020 - Current
- Managed and motivated 20+ employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, and clients to keep everyone on the same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas for improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules, and monitored performance.
- Defined clear targets and objectives and communicated them to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
HR Manager
IT Alliance
07.2019 - 02.2020
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Lead the decision-making and implementation of HR policies, procedures, programs, and functions.
- Managed employee relations, investigating and resolving conflicts to maintain positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Supervised and mentored direct reports and developed talented teams.
- I oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Devised hiring and recruitment policies for 25+ employee company
Admin Manager
Meet And Greet Tours And Travel Pvt Ltd
04.2016 - 06.2019
- Managed and motivated 10+ employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Control costs to keep businesses operating within budget and increase profits.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solution implementation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established team priorities, maintained schedules, and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Operations Manager
Worldwide DMC
05.2014 - 03.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Compliance Manager
Collabera .Inc
11.2012 - 04.2014
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective action when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Streamline compliance processes by implementing efficient monitoring systems and tools.
- I oversaw a team of 25+ professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Managed compliance efforts, reporting, and audits.
Travel Consultant
Holiday Genie
12.2010 - 08.2012
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Sales Associate
McDonald's Restaurant
11.2007 - 09.2010
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining the high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - German Language And Literature
Maharaja Sayajirao University
Vadodara 01.2003 - 01.2005
Skills
Team Leadership
Lead Generation
Sales Techniques
Staff Management
Customer Relationship Management (CRM)
Business Administration
Business Development
Performance Management
Strategic Planning
Operations Management
Team Leadership
Timeline
Admin Manager
Fatbee Studio
02.2020 - Current
HR Manager
IT Alliance
07.2019 - 02.2020
Admin Manager
Meet And Greet Tours And Travel Pvt Ltd
04.2016 - 06.2019
Operations Manager
Worldwide DMC
05.2014 - 03.2016
Compliance Manager
Collabera .Inc
11.2012 - 04.2014
Travel Consultant
Holiday Genie
12.2010 - 08.2012
Sales Associate
McDonald's Restaurant
11.2007 - 09.2010
Bachelor of Arts - German Language And Literature
Maharaja Sayajirao University
01.2003 - 01.2005