Unni Somanathan
Team Leader
Cherthala
Summary
With all the experience that I have gained so far by working with different Projects, People and Culture, I will ensure that my knowledge, skills and experience are effectively utilized in order to attain continuous progression not only in my designated area of my work but also to contribute to the best of my ability to other areas within the organization whenever possible and be an integral part of a successfully growing organization.
Overview
20
20
years of professional experience
1
1
Language
Work History
Team Leader
08.2012 - Current
- I interact and get along well with the managerial team in Kochi. I maintain a good rapport with the HR, IT support, Facility, Transportation Team, Security Team, My Team members in Kochi & Bangalore.
- In Kochi I get the opportunity to participate in activities on behalf of my Production Manager.
- I often interact with client and that help me to make a good internal and external relationship with clients.
- Manages and ensures consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility.
- Improve efficiency of operations with responsibility for productivity targets based on Process Improvements.
- Manage client expectation and perceptions
- Keep focus on people & process management, cost reduction/profitability and exceed customer satisfaction.
- Interact With client through Mails - Reporting, Issues, Queries, Etc
- Ensure Quality Compliance for all processes handled. Follow quality processes - Checklists, Standards, etc.
- Make sure all process SLAs are met.
- Adhere to company policies, rules & regulations, work timings and leave schedules.
- Location: Cochin
- Designation: Team Leader
- Duration: 6th August 2012 – till date
- Span of Control: 2 team leads and 36 Operators.
Quality Analyst
08.2008 - 08.2012
- Checking the quality and performance in term avis
- Managing and Coordination of the term
- Updating the Daily production reports
- Coordinate with Xerox Bangalore MetLife to resolve issues and Clarification
- Daily updating internal quality reports.
- Performs Quality Audits as per the Process Standards, Undertakes feedback session and provides Timely Mentoring to Staff.
- Maintains daily records and reports, Data Analysis & Report the finding.
- Verify/Review Knowledge Resources / Timely Process Updates. Act as a SME to the Team.
- Identify & Implement New Process Improvement Initiatives.
- Location: Cochin
- Designation: Quality Analyst
- Duration: 2nd August 2008 to 5th August 2012.
- Span of Control: Individual Global Role
Data Entry Operator
01.2006 - 06.2008
- Thoroughly check the application for completeness of information and Documents and authenticity of Documents.
- Entry of applications in to the Online System in Swift.
- Customer ID Creation.
- Initial underwriting of the application.
- Processing of Payment.
- Processing AURA (Automatic Underwriting Risk Analysis) questions.
- Co Ordination with all Kerala MetLife Branches.
- Follow up with SMs/CSO and AMs for clearing the pending requirements.
- Coordinate with HO Operations and FAs/SMs to resolve issues to facilitate expeditious placing and control the mill.
- Location: Cochin
- Designation: Data Entry Operator
- Duration: January 2006 to June 2008.
- Span of Control: Individual Role
Education
BA - Economics
MG University
Office Secretary Ship
Dept of VHSE
CO&PA
National Trade Certificate
Skills
MS Office, DTP
References
Prenesh, K P, Senior Delivery Manager, Prenesh.Kunchpiannan@conduent.com, 91. 9859159668, Conduent Business Services India LLP, 2nd Floor Vismaya Building, Infopark, Kochi, 682042, VoIP (U.S.) : 1.801.304.6102
Interests
Listening to music, watching movies
DECLARATION
I hereby declare that the statements declared above are true to the best of my knowledge and belief. Thank you, Yours faithfully Unni Somanathan
Personal
NCC Certificate in the Rank – L/CPL
Timeline
Team Leader
08.2012 - Current
Quality Analyst
08.2008 - 08.2012
Data Entry Operator
01.2006 - 06.2008
Office Secretary Ship
Dept of VHSE
CO&PA
National Trade Certificate
BA - Economics
MG University