Microsoft Office
Unnikrishna Babu
Logistics Operations
Trivandrum
Summary
Well-qualified logistic coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Logistics Coordinator
Bullsbay Trading
Thiruvanathapuram
08.2020 - Current
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reported customer feedback to management.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked orders and notified customers of status or potential delays.
- Maintained department procedures manual detailing processing requirements for each individual account.
Courier
DHL International Express
Dubai
06.2015 - 06.2020
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Built and maintained professional relationships with customers, which boosted business
- Tracked delivery information, mileage and fuel use while on shift.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Verified load against delivery ticket before beginning every shift.
- Drove safely at all times to avoid accidents and harm.
Education
Tourism And Travel Management
Frankfinn Institute of Air Hostesses Training
Thiruvananthapuram 01.2014 - 12.2014
Bachelor of Commerce - Computer Application
University of Kerala
Thiruvananthapuram 08.2010 - 06.2014
High School Diploma -
Indian School Fujairah
United Arab Emirates 03.2008 - 03.2010
Skills
Shipping Documentation
Inventory management procedures
Written Communication
Customer service skills
Teambuilding
Critical Thinking
Teamwork and Collaboration
Package pickup and delivery
Excellent driving skills
Time management
Valid driver's license
GPS and route planning
Handling pharmaceutical materials
Accomplishments
- Achieved specialist of the Station on month of August 2015 by achieving all the KPIs with efficiency and accuracy
- Received appreciation letter for resolve Delivery issues And make customer happy 3/11/2019
Software
Tally
Logistics Operation Software
Adobe Photoshop
Certification
IATA/ICAO DG REGULATIONS
Interests
Reading
Learning
Travel
Photography
Listening to music
Hobbies
Driving, travelling, riding
Timeline
Logistics Coordinator
Bullsbay Trading
08.2020 - Current
IATA/ICAO DG REGULATIONS
10-2015
Courier
DHL International Express
06.2015 - 06.2020
Travelport Galileo based basic advanced course
05-2014
Tourism And Travel Management
Frankfinn Institute of Air Hostesses Training
01.2014 - 12.2014
Website designing
05-2013
Bachelor of Commerce - Computer Application
University of Kerala
08.2010 - 06.2014
High School Diploma -
Indian School Fujairah
03.2008 - 03.2010