Summary
Overview
Work History
Education
Skills
Timeline
Unnikrishnan V

Unnikrishnan V

Hotelier
Kanhangad

Summary

Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. Number years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. Number+ year record of success in hospitality operations. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Thorough and reliable Job Title experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests. Enthusiastic Job Title successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing Number housekeepers serving guests in Number-room hotel facilities.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

House Keeping Manager

AYATANA RESORTS AND SPA
Somwarpet
08.2020 - Current
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Managed laundry sorting, washing, drying, and ironing.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Coordinated household cleaning service operations and managed client relations.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Managed staff of Number housekeepers.

Duck Operator

Merchant Navy
Cochin
04.2018 - 02.2020
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.

Senior Supervisor

IBNII SPA RESORT COORG
Madikeri
06.2015 - 08.2017
  • Identified underperforming areas and implemented effective process improvements.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
  • Provided interpretation and guidance on procedural questions.
  • Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Assessed problems and conflicts and resolved independently.

Supervisor Trainee

AIRLINK CASTLE
Cochin
08.2014 - 08.2015
  • Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Partnered with management to coach, discipline and manage employees.
  • Built highly productive teams through team building, clear communication and ongoing coaching.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.

Guest Service Associate

CLUB MAHINDRA POOVAR
Trivandrum
09.2013 - 08.2014
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
  • Used Software to check daily record sheets, guest accounts and available vouchers.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Recommended top dining and entertainment options for guests in Location area.

Guest Service Associate

THE RENAISSANCE COCHIN
Cochin
01.2012 - 02.2014
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
  • Used Software to check daily record sheets, guest accounts and available vouchers.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Recommended top dining and entertainment options for guests in Location area.
  • Delivered messages, mail and packages left for guests to hotel rooms.

Education

Diploma - Hotel Management And Merchant Navy

GHSS Parappa, Parappa
06.2011 - 06.2012

Skills

Dusting furniture

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Timeline

House Keeping Manager - AYATANA RESORTS AND SPA
08.2020 - Current
Duck Operator - Merchant Navy
04.2018 - 02.2020
Senior Supervisor - IBNII SPA RESORT COORG
06.2015 - 08.2017
Supervisor Trainee - AIRLINK CASTLE
08.2014 - 08.2015
Guest Service Associate - CLUB MAHINDRA POOVAR
09.2013 - 08.2014
Guest Service Associate - THE RENAISSANCE COCHIN
01.2012 - 02.2014
GHSS Parappa - Diploma , Hotel Management And Merchant Navy
06.2011 - 06.2012
Unnikrishnan VHotelier