UNNIKUTTAN M B
CUSTOMER SERVICE ASSOCIAT
Ponkunnam
Summary
Dynamic customer service professional with a proven track record at MORE RETAIL PRIVATE LIMITED, excelling in problem resolution and team collaboration. Enhanced customer satisfaction through effective communication and attentive care, consistently receiving positive feedback. Skilled in addressing inquiries and fostering teamwork to achieve organizational goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Associate– Store Operations Team
MORE RETAIL PRIVATE LIMITED
09.2024 - 10.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
NADARAJ CLINIC
DR.VELRAJ M.B.B.S
02.2023 - 04.2024
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
EATHEN KATTIL BUILDERS & DEVELOPERS
EATHEN KATTIL BUILDERS & DEVELOPERS
01.2020 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
B.com FINANCIAL ACCOUNTING
MAHATMA GANDHI UNIVERSITY
Kottayam, India 04.2001 -
High School Diploma -
Govt VHS School Ponkunnam
Ponkunnam,kottayam 04.2001 -
Skills
Customer support
Timeline
Customer Service Associate– Store Operations Team
MORE RETAIL PRIVATE LIMITED
09.2024 - 10.2025
NADARAJ CLINIC
DR.VELRAJ M.B.B.S
02.2023 - 04.2024
EATHEN KATTIL BUILDERS & DEVELOPERS
EATHEN KATTIL BUILDERS & DEVELOPERS
01.2020 - 12.2022
B.com FINANCIAL ACCOUNTING
MAHATMA GANDHI UNIVERSITY
04.2001 -
High School Diploma -
Govt VHS School Ponkunnam
04.2001 -