Upali Das

Key Result Areas:

• Providing proactive and personalized support to clients, ensures their needs are addressed promptly and effectively, resulting in high level of client satisfaction and retention.
• Collaborating cross-functionally with internal teams to troubleshoot and resolve complex client issues, demonstrating strong problem-solving abilities and commitment to delivering exceptional service
• Managing accounting activities to ensure compliance with accounting principles, policies and external audits
• Conducting in-depth analysis of client feedback and preferences to identify areas for improvement and implement targeted solutions
• Playing key role in onboarding new clients, guiding them through implementation process, and providing ongoing training and support to optimize their experience with company's products or services
• Receiving consistently positive feedback from clients for responsiveness, professionalism, and dedication to exceeding their expectations, contributing to company's reputation for excellence in customer service
• Utilizing CRM software to maintain accurate client records, track interactions, and follow up on outstanding issues, streamlining processes and ensuring seamless communication with clients
• Using social media to engage consumers, respond to questions or complaints, and promote company initiative

Key Result Areas: (Couldn't continue Because Of Medical Issues)

• Provided effective technical support to the process and actively resolved client issues directly or through timely escalation to meet process SLAs.
• Analyzed, planned, organized and delegated tasks for meeting deadlines and quality requirements

Key Result Areas:

• Updated company’s data base with new customer information and managed data retrieval of current customers, accurately and in timely fashion
• Acted as trusted advisor to 15+ clients, offering strategic insights and recommendations to help them achieve their business objectives and maximize value of their partnership with company.
• Created compelling content for different client types; edited content contributions from staff to ensure accuracy, readability, brand and consistent tonality
• Provided editorial, technical and creative support to team members
• Demonstrated commitment to continuous learning and professional development, staying informed about industry trends and best practices to deliver innovative solutions and enhance quality of client support services.

Key Result Areas:

• Managed 4+ content creation per day, revision and retention; planned documents and processes related to content addition and management
• Created compelling content for different client types; edited content contributions from staff to ensure accuracy, readability, brand and consistent tonality
• Provided editorial, technical and creative support to team members
• Excellence in writing and presenting innovative ideas to team, executed revisions and edits throughout creation process so that final deliverable produced is perfect
• Collaborated with design teams to plan and develop formats