Upamanyu Deb
SAP BASIS Administrator
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
SAP BASIS & HANA, Specialist
HCL Technologies Ltd
02.2023 - 01.2024
SAP System Monitoring , Kernel Upgrade , System Refresh Activity , SAP support portal ticketing , HANA version upgrade , ITIL Documentation , ITIL Support , SNOW ITSM Dashboard and Reporting .
SAP BASIS & HANA, Senior Analyst
HCL Technologies Ltd
01.2022 - 01.2023
SAP System Monitoring , HANA DB Monitoring , SAP Server Stop and Start Activity , SAP System Refresh Activity , ITSM Documentation.
Global Service Desk, Senior Analyst
HCL Technologies Ltd
02.2019 - 12.2022
Remote Desktop Support , o365 Admin , Microsoft Case Support , Senior IT Helpdesk Support , IT Helpdesk Trainer , Infrastructure Problem Manager, MDM Intune Support , o365 Apps Troublehsooting (Outlook , Teams , Sharepoint , Power Bi ) , Computer OS Image troubleshooting , restore , re-image , Voice/ E-mail/Teams chat IT support , Critical Incident Management (P1 and P2 support ) , emphatic customer handling .
Senior Associate
Wipro Ltd
03.2018 - 01.2019
B2C Ops , Escalation Management , Escalation Support , Inbound / Outbound Call Support , emphatic customer handling , customer retention , competitive churn handling , upselling , acquiring new customers, L2 Support .
Associate Analyst
Wipro Ltd
03.2017 - 02.2018
B2C Ops , Inbound Call Support , emphatic customer handling , customer retention , competitive churn handling , upselling , acquiring new customers, L1 Support .
Education
12 years of School Education -
Cambridge Foundation School
New DelhiMBA in Marketing Management, 4 Semester Course - Marketing Management
Bharati Vidyapeeth School of Distance Education
Delhi01.2020
B.E. Mechanical Engineering, 8 Semester Course -
East Point College of Engineering And Technology
BLR, KA09.2016
Skills
Escalation Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
SAP BASIS & HANA, Specialist
HCL Technologies Ltd
02.2023 - 01.2024
SAP BASIS & HANA, Senior Analyst
HCL Technologies Ltd
01.2022 - 01.2023
Global Service Desk, Senior Analyst
HCL Technologies Ltd
02.2019 - 12.2022
Senior Associate
Wipro Ltd
03.2018 - 01.2019
Associate Analyst
Wipro Ltd
03.2017 - 02.2018
12 years of School Education -
Cambridge Foundation School
MBA in Marketing Management, 4 Semester Course - Marketing Management
Bharati Vidyapeeth School of Distance Education
B.E. Mechanical Engineering, 8 Semester Course -
East Point College of Engineering And Technology
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