Upam Kumar Vashistha
Summary
To Work in a Professional Atmosphere With full Dedication and Honesty And Attainment of the Senior Position in a Reputed Organization Through My Hard Work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reverse Logistics Specialist
Lenskart
New Delhi
09.2023 - Current
- Collaborated with stakeholders to develop and implement efficient reverse logistics processes.
- Participated in meetings with internal teams as well as external partners related to reverse logistics activities.
- Maintained records for all returned items including tracking numbers, proof of delivery.
- Investigated complaints from customers about damaged or defective items received during shipment transit.
- Handling 4000+ shipment on daily basis with coordination of multiple courier partner.
- Managing 8 courier partner at same time regularly monitored there performance .
- Handling 1800+ lenskart store shipment & there quiers regarding pickup and delivery .
- Developed and implemented strategies to improve reverse logistics processes.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse .
- Worked with team members to improve process integration and flow.
- Aided senior leadership with report generation to utilize process improvements.O2S & S2D & O2D
Logistics Coordinator B2C
Lenskart
New Delhi
12.2022 - 08.2023
- Responded quickly to customer inquiries about order status or changes in schedules.
- Worked to advance a positive supply chain and powerful logistics networks.
- Worked to ensure seamless communication and logistics.
- Handling reverse B2C Courier service.
- Handling two or more courier at same time.
- Handling with 1000+ shipments on daily basis.
- Numerical and analytical skills.
- Strong computer proficiency.
- Critical thinking
- Problem-solving.
- Courier monthly Performance reports.
- TAT Report.
Logistics Associate
One 97 communication (Paytm)
New Delhi
12.2020 - 12.2022
- Created detailed reports to provide insight into supply chain operations.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
- Tracked performance and identified business improvement trends.
- Managed 2 person team of business process .
- Lead and conducted in depth analysis of business performance versus business goals.
- Given internal and external meetings and training programs.
- Tracked and resolved any issues arose with shipments.
- Defined process SOP.
- Analyzed loopholes of process & link them with automation.
- Data Mangement.
Customer Support Executive
LG Silaris
Gr Noida
05.2019 - 08.2019
- Responded to customer inquiries via phone, email and chat.
- Resolved customer issues in a timely manner.
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Developed solutions to address customer complaints.
- Provided detailed information about products and services.
Education
Bachelor of Commerce - Banking And Financial Services
IIMT Group of Colleges
Greater Noida 05-2020
Senior Secondary 12th Education. - Commerce
Senior Secondary , Guru Har Krishan Public School,
New Delhi08-2017
High School Diploma -
Sona Modern Public School
Khanpur, New Delhi03-2014
Skills
- Warehousing and delivery
- Shipping coordination
- Reverse Logistics
- Resolving Problems
- Logistics Analysis
- Transportation Planning
- Updating logs
- Increasing efficiency and productivity
- Communication Skills
- Leadership Skills
- Analytical Skills
- Time Management Skills
- Solution oriented
Affiliations
- Every Kind of sport.
- Music.
- Capturing Movements.
- Story Books.
Accomplishments
Lenskart
- Star Employee of the Month
Paytm
- Champion of the Month
TCS NQT ,Delhi
- Qualified TCS NQT Exam.
Sport
- Kho-Kho First Place
Music
- DIRECTORATE OF EDUCATION, Delhi ADMINISTRATION, Delhi(Folk Group Song)First Place.
Certification
- Digital Marketing skills, Delhi
- State level environmental online quiz rajarshi shahu college of engineering.
- Vyapaar Vichaar, GaIgotias University(school Of bushiness 2018)
- Business plan competition.(IIMT Group of College 2019)
- Business plan competition.(IIMT Group of College 2018)
- Career Edge-knockdown the lockdown TCS ION, Delhi
- Volunteering Blood Donation Camp organized by Amar ujala.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Reverse Logistics Specialist
Lenskart
09.2023 - Current
Logistics Coordinator B2C
Lenskart
12.2022 - 08.2023
Logistics Associate
One 97 communication (Paytm)
12.2020 - 12.2022
Customer Support Executive
LG Silaris
05.2019 - 08.2019
Bachelor of Commerce - Banking And Financial Services
IIMT Group of Colleges
Senior Secondary 12th Education. - Commerce
Senior Secondary , Guru Har Krishan Public School,
High School Diploma -
Sona Modern Public School
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