UPASANA GUPTA
Team Lead and Academic Counselling
Gurugram
Summary
Dedicated professional with three years of experience in academic counseling and sales. Seeking a challenging role where I can utilize my expertise and drive personal and organizational growth to contribute effectively to the company.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Team Leader
Casita - Your Student Accommodation
03.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted training sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Senior Sales Associate
Casita- Your student Accommodation
03.2023 - 02.2025
- Played a key role in driving sales growth by providing excellent customer service and effectively promoting student accommodation options.
- Acted as a mentor to junior sales associates, providing training and guidance to enhance their sales skills and product knowledge.
- Conducted market research and analysis to identify potential leads and opportunities for business expansion.
- Implemented strategies to streamline the sales process, resulting in increased efficiency and productivity.
Academic Counselor
Leverage Edu. Pvt. Ltd.
05.2022 - 03.2023
- Provided personalized academic counseling to students, assisting them in identifying and achieving their educational goals.
- Developed and maintained strong relationships with students and their families, earning a reputation for exceptional customer service and support.
- Successfully guided a significant number of students through the admissions process, resulting in increased enrollment and student satisfaction.
Business Operations Associate Intern
Kapable
01.2022 - 04.2022
- Participated in cross-departmental meetings and collaborated with team members to coordinate project activities and ensure timely delivery.
- Supported the creation of standard operating procedures (SOPs) and training materials to enhance operational effectiveness and consistency.
Education
Bachelor of Commerce - Commerce
University Of Delhi
New Delhi, India 04.2018 - 01.2021
Higher Secondary - Commerce
St. Paul’s Inter College
Shahjahanpur, India 01.2017 - 01.2018
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Proficient in Microsoft Office products (Excel, Power point, Word) and CRM software
- Date Analysis
- Problem-solving
- Mentoring
- People management
- Team building
- Leading team meetings
Certification
Volunteer at Umeed A Drop of Hope
Timeline
Team Leader
Casita - Your Student Accommodation
03.2025 - Current
Senior Sales Associate
Casita- Your student Accommodation
03.2023 - 02.2025
Academic Counselor
Leverage Edu. Pvt. Ltd.
05.2022 - 03.2023
Business Operations Associate Intern
Kapable
01.2022 - 04.2022
Bachelor of Commerce - Commerce
University Of Delhi
04.2018 - 01.2021
Higher Secondary - Commerce
St. Paul’s Inter College
01.2017 - 01.2018
Similar Profiles
SIDDHARTH CHAUDHARYSIDDHARTH CHAUDHARY
Partnerships Manager at Casita- Your Student HomePartnerships Manager at Casita- Your Student Home
Neha PandeyNeha Pandey
Lead Learning & Development at Casita- Your Student HomeLead Learning & Development at Casita- Your Student Home
Jiantao YuJiantao Yu
Sales Assistant at Yugo Perth City Student AccommodationSales Assistant at Yugo Perth City Student Accommodation
KESHRI NANDAN SINGHKESHRI NANDAN SINGH
Talent Acquisition Specialist at GoodEnough EnergyTalent Acquisition Specialist at GoodEnough Energy
Megha TanwarMegha Tanwar
HR Manager at Varank Tech Private Limited (Formerly Verchaska Infotech)HR Manager at Varank Tech Private Limited (Formerly Verchaska Infotech)