Upasana Kashyap

1. Achieve high customer satisfaction ratings in regular customer surveys

2. Drive post-deployment new product adoption by customer

3. Understanding each client's business objectives, pain points, and growth opportunities to provide personalized solutions on maximum product utilization for automation of Payroll,HRMS,Performance management and hiring process.

4. Helping client organization-level portal adoption process.

5. Upselling and cross-selling through review of customers' progress and requirements.

6. Act as a Techno-Functional Consultant and maximize the adoption of Zimyo

7. Identifying and addressing factors affecting retention, proactively working to minimize churn.

1. Connected with customers over calls or during the face-to-face sessions for renewals and new courses where the child's performance was evaluated and generated a need for courses of CampK12.

2. Recognized for maintaining good relations with customers and exceptional service that ensured client retention and positive feedback.
Responsible for smooth functioning of the team by proving directions, support, and guidance

3. Responsible for maintaining team progress reports and handling escalated cases and providing the best possible solution to customers

4. Responsible for setting up the best possible process for the team to ensure smooth functioning of Live sessions and increase instructor and customer satisfaction

5. Used critical thinking to break down problems, evaluate solutions and make decisions.

1. Trained New agents On Travel Triangle CRM and Groomed them.
2. Communicate with Traveler and sell the international destination package.
3. Generating sales from all the trained agents and adding value to the company revenue.
4. Making them successful on Travel Triangle Platform.
5. Experince in handling 6 Destinations (North East, Bhutan, Dubai, Thailand, Sri Lanka, Vietnam& Cambodia).
6. Handling a team of 7.