Upasana Mishra
Jaipur
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
Work History
Sales Manager
Four Points by Sheraton Jaipur
JAIPUR
03.2023 - Current
- Established relationships with key customers in order to maintain loyalty and grow business volume.
- Developed and significantly grew assigned territory within first year.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prospected for new business using databases and other strategies to generate sales.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Provided exceptional customer service to both internal and external stakeholders throughout the entire event planning process.
- Coordinated transportation logistics for guests attending corporate events.
- Responded promptly to customer inquiries regarding upcoming corporate events.
- Assisted in designing seating arrangements, decorations, catering menus and other details related to the events.
- Created and presented proposals and built successful RFPs for new events.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Cluster Sales Manager
Hilton
Delhi
01.2020 - 10.2021
- Handling a portfolio of Leisure, Corporate & MICE for Hilton Pan India based out in Delhi
- Responsible for developing & managing all sales activities within a multi-diverse portfolio
- Responsible for developing & implementing sales & marketing strategic initiatives
- Lead account development activities like qualifying bidding, negotiations financial check & engagement with Key influencers & decision makers.
- Organized promotional events such as conferences, trade shows, webinars. to generate interest in products and services among potential customers.
- Developed long-term strategic partnerships with key accounts through effective relationship management practices.
- Prepared weekly, monthly, quarterly reports on sales activities for senior management review.
- Participated in regional and national trade shows.
ASSISTANT ACCOUNT MANAGER
Hilton National Team
GURGAON
01.2018 - 01.2020
- Managing India portfolio of Leisure & MICE for Hilton Regional Team
- Played a pivotal role in achieving individual targets exceeded 100%.
- Identifying prerequisites to recommend appropriate solutions to achieve highest level of service delivery
- Internal & external stake holder management.
- Developed and maintained effective working relationships with clients, vendors, and other stakeholders.
- Researched industry trends and competitive pricing structures to ensure accurate quotes are provided to clients on time.
- Prepared weekly sales reports summarizing activity levels within assigned accounts.
ASSISTANT SALES MANAGER
Four Points by Sheraton
New Delhi
01.2017 - 01.2018
- Generation of MICE leads and successful conversion
- Hand holding the matured accounts and leading total account management
- Handled corporate Accounts & generated FIT & Group business
- Marriott RFP Champion in year 2017.
- Negotiated customer contracts and maintained relationships with existing clients.
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Taught new associates sales tactics and performance improvement techniques in Banquet Sales.
SALES EXECUTIVE
Hilton Garden Inn
GURGAON
04.2016 - 01.2017
- Maximize all conference and banqueting revenue opportunities
- Assist in reviewing forthcoming business plans, identify gaps and ensure proactive measures to fill capacity and meet set targets
- Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
- Ensure the team is developed effectively and generate a culture of high quality standards and proactive selling
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Ensure the complete administration and execution of all planned events.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
SALES COORDINATOR
Hilton Garden Inn
GURGAON
01.2015 - 03.2016
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
- Assisted in the development of sales strategies to increase revenue and profits.
- Understand fully the hotel amenities, packages and promotions
- Generate and develop sales leads and contact potential clients to build business relationships
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
- Maintained accurate records of customer details and sales activities.
- Developed a database of prospective clients through cold calling techniques and networking methods.
- Ensured compliance with company policies related to corporate sales activities.
- Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.
RESERVATION AGENT
ITC Windsor
BENGALURU
06.2014 - 12.2014
- Making reservation from GDS
- Reconfirmations on daily basis
- Group loading in the system
- Upselling & promotions
- Respond, positively, to sales inquiries to develop future sales leads.
- Provided customers with information on hotel services, amenities, and packages.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Verified customer information including contact details and payment method.
- Maintained a thorough understanding of hotel policies and procedures.
- Ensured all reservations were properly documented in the system.
- Performed daily audits of reservation data to ensure accuracy.
- Provided support to other departments when needed.
Education
Bachelors - Hospitality and Hotel Administration
IHM Mohali
01.2014
Skills
- Building genuine connection led by trust & confidence
- Process oriented
- Problem solving skills
- Strategic Planning
- Lead Generation
- Exceeds sales goals
- Verbal and written communication
- National account management
Language Skills
English & Hindi
Personal Information
- Date of Birth: 01/12/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
- SOUT EAST ASIA PACIFIC POSITION HOLDER - 2016
- RFP CHAMPION IN 2017
Timeline
Sales Manager
Four Points by Sheraton Jaipur
03.2023 - Current
Cluster Sales Manager
Hilton
01.2020 - 10.2021
ASSISTANT ACCOUNT MANAGER
Hilton National Team
01.2018 - 01.2020
ASSISTANT SALES MANAGER
Four Points by Sheraton
01.2017 - 01.2018
SALES EXECUTIVE
Hilton Garden Inn
04.2016 - 01.2017
SALES COORDINATOR
Hilton Garden Inn
01.2015 - 03.2016
RESERVATION AGENT
ITC Windsor
06.2014 - 12.2014
Bachelors - Hospitality and Hotel Administration
IHM Mohali
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