UPASANA SINGH

● Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests and performing functions such as preparing correspondence and scheduling meetings. I have handled various administrative tasks where I had the opportunity to learn different aspects of the business. At Silicon Labs, I supervise 2 admin assistants and reports to the SVP.

● Managing SVP's schedule which includes calendar management, handling meeting requests, scheduling appointments and ensuring a manageable workload.

● Act as a liaison for direct reports -Responding to requests for administrative support from the team members in a timely and efficient manner, perform, coordinate and fulfill the team’s administrative
requirement while providing an extensive level of support to Managers. I am able to work effectively in a team environment building successful relationships inside and outside the team.

● Planned and coordinated business development events, holiday parties and internal Tech events.

● I handle domestic and international travel itineraries and ensure expenses are paid and reimbursements disbursed once the trip is completed.

● Maintaining high level of impeccable integrity and discretion in handling confidential information.-Skilled in utilizing the principles and practices of effective and persuasive communications, to present
interpretive information to the team members effectively.

● Manage resource head count, attrition, hiring pipeline numbers of my team.

● Ability to manage complex programs involving interaction with facilities, HR and finance departments.

● Using the processes that are in place to ensure that all administration and documentation requirements are initiated and completed in a professional and in a timely manner.

● Providing administrative support to the Vice President to plan, execute and ensure smooth operations on a day-to-day
operation of the office.
● Calendar management with attention to details, accuracy, timeliness, conflict resolution and alignment to the leader's
priorities and commitments.
● Planning and coordination of complex domestic and international travel itineraries.
● Timely and accurate reconciliation of expenses.
● Develop time management best practices to help managers meet business objectives.
● Working in partnership with all Business Administrators based in India and the US.
● Coordinating and providing logistical support for onsite and offsite meetings/events including All Hands, Morale
Events, Team Training and Leadership Offsite.
● Assisting with headcount management, org chart maintenance and distribution and security group ownership and
management.
● Supporting team with space management, office moves, new hire set up, onboarding, and procurement of equipment
and supplies.
● Experiencing in working with a global team and cultural awareness.
● Professional approach to deal with highly sensitive and confidential information.
● Ensuring compliance with administrative operations policies and procedures.
Projects handled:
● Successfully handled IIT Hiring Event drive for the year 2020.

● Space Management for IDC locations.

● Employee awards and recognition programs for organization.

● Organization recruitment tool for maintaining the overall stats of the hiring activities for the Hiring Manager.

● Calendar management with attention to details, accuracy, timeliness, conflict resolution and alignment to the leader's priorities and commitments.

● Completed a broad variety of administrative tasks for the Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel related meetings.

● Provided a bridge for smooth communication between the Director's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.

● Provided leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the Site, some of which may have organizational impact.

● Managed/Partnered in Site Level Key Projects & Programs (Leadership Unplugged, Livewell, USL, UFL etc).

● Managed Site Leader's travel/Concur/Expenses/itinerary etc and collaborate with peers from other sites in OGS level activities.

● Played an active role in site management issues for all the 4 sites in Hyd (SEZ regulations, SMT collaboration, etc).

● Performed BSL related activities for the site and play an active role in planning & execution of Sr Executive visits, Townhalls, Site Events.

● Guest Interaction, Data Management and Dealing with Client Queries and Guest Situation Handling.

● Handled Front Desk including Incoming calls & outgoing calls

● Maintained incoming and outgoing correspondence | Managed visitors efficiently

● Calendar Management, handling Housekeeping and Office maintenance | Coordinated and supervised auxiliary staff

● Procurement and Inventory management including collecting and analyzing quotations.

● Negotiated rates with vendors like Travel agencies, courier companies, taxi companies, stationery suppliers, computer equipment supply, electrician, plumber etc.

● Checked bills from vendors (Invoice Management)

● Annual Maintenance Contracts of office equipment, if any

● Scheduling of meetings and appointments

● Travel management for staff members and consultants including hotel and flight/ train bookings.

● Assisted in preparation of presentations as and when required

● Filing and record keeping | Issuing of access card and photo id to new joiners

● Worked on the Employees feedback for Cafeteria operations.

● Ensured that all the meeting rooms are maintained clean with all the necessary stationery in it.

● Took regular feedback from associates about the facility and to talk with Vendor if there are any issues to be looked at

● Floral Arrangements, taking care of training room arrangements as per the requirement.

● Supervised housekeeping, keep in check up-to-date stationery items, eatables and other administrative purposes

● Maintained HR MIS and assisting in the planning and preparation of meetings, conferences and conference telephone calls.

● Prepared MIS, Achievements and Issues & SLA report for the month

● Supervised the front desk team work

● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

● Gained an Insight of Rooms Inventory Management.

● Controlled room inventory over PMS and Switch.

● Controlled, uploaded and maintained rate parity by using Ideas.

● Represented the department actively in Energy Conservation activities.

● Analyzed and worked on the Profile Error reports sent by the Corporate Office.

● Effectively managed the reservation department by ensuring smooth functioning for FIT's, Corporate and Group specially MICE movements.

● Effectively supervised same day upselling strategy to maximize revenue.

● An active player in grooming, developing and training the team.

● Created and implemented Standard operating procedures for Sub sections of the Department.

● Took responsibility for recording, updating and maintaining revenue management data

● Ensured adherence to all company and hotel policies and upholding company values.

● Took responsibility for the Front Office Operations in Coordination with other departments, follow-up & settlement of Bills in Hold, maintaining stock inventory, arrival and departure register, C- form etc. ● Ensured outstanding Guest Questionnaire Scores by exceeding and meeting guest expectations, leading Quality Assurance results by conducting regular training sessions and audits.

● Performed all check-in and check-out tasks along with managing online and phone reservations.

● Informed customers about payment methods and verify their credit card data

● Welcomed guests upon their arrival and assigned rooms along with registering guests & collecting necessary information (like contact details and exact dates of their stay)

● Provided information about our hotel, available rooms, rates and amenities, and responding to client's complaints in a timely and professional manner

● Liaised with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

● Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

● Upselled additional facilities and services, when appropriate

● Maintained updated records of bookings and payments